Network Support Engineer

Last Updated:
June 29, 2023

Job Description Overview

A Network Support Engineer plays an important role in the Information Technology industry. They are responsible for maintaining the functionality and efficiency of computer networks. Their job description includes installing, configuring, and troubleshooting network devices such as routers, switches, and firewalls. They also monitor network performance and ensure that all components are up-to-date. A Network Support Engineer is expected to possess a strong understanding of networking principles and protocols, as well as familiarity with various network operating systems.

In addition to technical expertise, a Network Support Engineer should also be able to effectively communicate with clients and colleagues, providing clear and concise explanations of technical issues and solutions. They must have exceptional problem-solving skills, the ability to work under pressure, and a willingness to learn new technologies. This Network Support Engineer job description can vary depending on the specific company and their needs, but ultimately focuses on ensuring that computer networks run smoothly and securely.

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Job Duties and Responsibilities

  • Providing technical support to network infrastructure 
  • Maintaining and troubleshooting network devices 
  • Configuring network devices, such as routers and switches 
  • Creating network diagrams and documentation 
  • Monitoring network performance and security 
  • Installing and updating network software and hardware 
  • Assisting with network upgrades and migrations 
  • Collaborating with other IT professionals to resolve complex network issues 
  • Participating in on-call rotations for after-hours support 
  • Staying up-to-date with industry advancements and technologies

Experience and Education Requirements

To get a job as a Network Support Engineer in the IT industry, you usually need a bachelor's degree in computer science, information technology, or a related field. However, some employers may accept an associate's degree or relevant technical certifications instead. 

Experience is essential too. Employers generally look for candidates with 2-5 years of hands-on experience providing support for computer networks, including knowledge of TCP/IP, SNMP, DNS, DHCP, and routing. 

Other essential skills include troubleshooting, problem-solving, attention to detail, communication, and collaboration. Often, it's also necessary to have a strong understanding of security protocols and practices as well as experience working with network monitoring tools and software. 

Overall, network support engineers are essential to maintaining the smooth functioning of computer networks, and employers are looking for qualified and experienced candidates to fill these roles.

Salary Range

Looking for a career as a Network Support Engineer? According to, the median salary range for this position in the United States ranges from $46,000 to $86,000 per year. However, some Network Support Engineers can earn up to $117,000 depending on their experience, location, and employer. In Canada, the expected salary range is between CAD 46,000 to CAD 93,000 per year, while in Australia, it is between AUD 55,000 to AUD 91,000 annually.



Career Outlook

The career outlook for Network Support Engineers in the Information Technology industry over the next 5 years looks great. According to the Bureau of Labor Statistics, the employment of Network and Computer Systems Administrators (which includes Network Support Engineers) is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations. The demand for these professionals will increase as organizations continue to invest in information technology and mobile networks.

With the increasingly complex IT systems, there is a need for skilled Network Support Engineers to manage and maintain the networks. The growing importance of cybersecurity and cloud computing has further driven the demand for network support engineers. Therefore, job prospects for these professionals are expected to be favorable in the coming years.

In conclusion, if you are interested in a career in the IT industry, Network Support Engineering is a great option to consider. This job is expected to grow steadily in demand, with plenty of opportunities for growth and advancement.

Frequently Asked Questions (FAQ)

Q: What is a Network Support Engineer responsible for?

A: A Network Support Engineer is responsible for maintaining and troubleshooting computer networks in an organization to ensure its optimal functionality. This includes resolving network issues, upgrading network systems, and configuring network components.

Q: What skills are required to be a Network Support Engineer?

A: A Network Support Engineer must have strong analytical and problem-solving skills, as well as communication skills. They also need to have knowledge in server administration, network security, database management, and cloud computing.

Q: What are the educational requirements to become a Network Support Engineer?

A: A Network Support Engineer requires a high school diploma and a bachelor's degree in computer science, information technology or related field. Certifications in networking technologies, such as Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA), and CompTIA Network+ are also essential.

Q: What are the career opportunities for a Network Support Engineer?

A: There are many career opportunities for a Network Support Engineer such as Network Administrator, Systems Administrator, Network Engineer, and Technical Support Specialist. There are also many opportunities for advancement, including management positions.

Q: What are the working conditions for a Network Support Engineer?

A: A Network Support Engineer typically works in an office environment and may be required to work beyond the conventional business hours, including weekends and holidays, to fix issues or perform routine maintenance. On-call support is also common.

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