Operations Manager Assistant

Industry:
Hospitality
Last Updated:
March 11, 2023

Job Description Overview

An Operations Manager Assistant job description in the hospitality industry includes overseeing the day-to-day operations of the hotel or resort. As an assistant, you'll work alongside the Operations Manager to ensure guests have a memorable and enjoyable stay. Among your responsibilities, you'll help plan and organize events, recruit and train staff members, monitor the cleanliness and safety of the premises, and maintain an inventory of supplies. You'll also be responsible for billing and finances, preparing reports on occupancy rates and profitability, and developing strategies to increase revenue. You should have excellent communication and organizational skills, attention to detail, and the ability to multitask. A degree in hospitality, business management, or a related field is typically expected, along with experience in the hospitality industry. If you're looking for a dynamic and challenging role where you can thrive and grow, an Operations Manager Assistant job may be right for you.

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Job Duties and Responsibilities

  • Support Operations Manager in executing daily tasks, scheduling, and administrative duties
  • Oversee inventory management and ordering of supplies to ensure sufficient stock levels
  • Plan and coordinate events and functions, including scheduling staff and overseeing setup and breakdown
  • Respond to customer inquiries and complaints promptly, ensuring a high level of customer satisfaction
  • Manage and supervise staff, including providing training and performance feedback
  • Maintain accurate records and reports, including financial information and employee records
  • Monitor and maintain safety and cleanliness standards in the facility
  • Assist with budget preparation and ensure expenses are within budgetary constraints
  • Continuously evaluate and improve operations to maximize efficiency and productivity
  • Work collaboratively with other departments and management to achieve common goals and objectives

Experience and Education Requirements

To become an Operations Manager Assistant in the Hospitality industry, you need a combination of education and experience. Typically, a high school diploma or equivalent is required, and a degree or certification in hospitality management can be beneficial. Moreover, previous experience in a position related to hotel operations, like front desk clerk or housekeeping supervisor, is usually expected. Good communication and organizational skills, as well as attention to detail, are fundamental requirements for this job. Computer skills and proficiency in software like Microsoft Office and customer relationship management (CRM) tools are also essential. Above all, a great team player with a positive attitude and passion for providing excellent service should be the ideal candidate for this role.

Salary Range

The Operations Manager Assistant salary range in the Hospitality industry varies widely depending on factors such as location, industry, and experience. According to Glassdoor, the average salary for an Operations Manager Assistant in the United States is around $50,000 per year, ranging from $30,000 to $75,000 depending on the employer and location. In Canada, the average salary for an Operations Manager Assistant is around CAD 49,000 per year. 

In Europe, the salary range varies from country to country. For example, in the United Kingdom, an Operations Manager Assistant earns an average salary of £25,000 per year, while in Germany, the salary range is around €30,000 to €40,000 per year. 

Overall, the salary for an Operations Manager Assistant in the Hospitality industry can vary quite considerably, but with experience and in-demand skills such as revenue management and staff management, the salary range can be expected to increase.

Sources:

  • https://www.glassdoor.com/Salaries/operations-manager-assistant-salary-SRCH_KO0,29.htm
  • https://www.payscale.com/research/CA/Job=OperationsManagerAssistant/Salary
  • https://www.reed.co.uk/salary/operations-manager-assistant-salary

Career Outlook

The career outlook for an Operations Manager Assistant in the hospitality industry is optimistic over the next five years. Jobs in the hospitality industry are projected to grow by 6% from 2016 to 2026, according to the US Bureau of Labor Statistics. The Operations Manager Assistant's role is essential in managing the daily functions of a hotel or resort, making it a stable job in the growing industry. This job requires excellent organization, communication, and critical thinking skills to work with various teams to ensure guest satisfaction. However, advancements in technology may impact some tasks like guest bookings, making it necessary to stay up-to-date with the latest trends. Overall, becoming an Operations Manager Assistant in the hospitality industry offers room for growth and potential promotions.

Frequently Asked Questions (FAQ)

Q: What exactly is the job of an Operations Manager Assistant in the Hospitality industry?

A: An Operations Manager Assistant is responsible for supporting an Operations Manager in the day-to-day operations of a hospitality business, such as managing scheduling, inventory, and staff training.

Q: What skills do I need to become an Operations Manager Assistant?

A: To become an Operations Manager Assistant, you need to have excellent communication skills, a strong attention to detail, experience with managing people or projects, and proficiency in computer software such as Excel and Word.

Q: What kind of hours will I be expected to work as an Operations Manager Assistant?

A: As an Operations Manager Assistant, you can expect to work long hours, including weekends and holidays. You will be expected to be available to work during peak business hours, which may be early mornings, late nights, or weekends.

Q: What kind of career growth opportunities are available for Operations Manager Assistants?

A: Operations Manager Assistants can progress to become Operations Managers or even Regional Directors, depending on their experience and skills. Some Operations Manager Assistants may also choose to specialize in a specific area, such as revenue management or marketing.

Q: How much can I expect to earn as an Operations Manager Assistant in the Hospitality industry?

A: The salary for an Operations Manager Assistant can vary depending on the location and size of the business, as well as the individual's experience and skills. On average, an Operations Manager Assistant in the Hospitality industry can expect to earn between $40,000 and $60,000 per year.

Cover Letter Example

I am writing to express my interest in the position of Operations Manager Assistant in the Hospitality industry at [organization]. With my [experience] in managing daily operations and my [qualifications, such as a degree in Hospitality Management or certification in project management], I believe I can bring valuable contributions to your team.

Throughout my career, I have gained extensive experience in overseeing multiple aspects of a hospitality business, from managing staff and inventory to ensuring customer satisfaction. I am confident that my excellent organizational and leadership skills will allow me to assist the Operations Manager in optimizing operations and driving overall success. My ability to communicate effectively and my attention to detail will also be valuable assets in ensuring a smooth and efficient workplace. I am excited for the opportunity to contribute my skills and knowledge to [organization] and help drive its continued growth and success in the Hospitality industry.

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