Operations Support Specialist

Last Updated:
March 12, 2023

Job Description Overview

As an Operations Support Specialist in the Transportation industry, your primary role is to provide crucial support to the operations team to ensure smooth functioning of operations. Your responsibilities include monitoring and analyzing the company's operational activities, developing standard operating procedures, and ensuring compliance with safety regulations. You will utilize your strong organizational and communication skills to coordinate with various teams such as dispatchers, drivers, maintenance crews, and customer service representatives to identify and resolve operational issues.

You will also be responsible for data analysis and reporting to identify key operational metrics and provide analysis to management. Additionally, you will work closely with vendors and suppliers to ensure timely delivery of goods and services.

As an Operations Support Specialist, it is essential to have a strong understanding of the transportation industry, regulations, and safety requirements. Your ability to work in a fast-paced, high-pressure environment with attention to detail and accuracy is highly valued. Overall, the Operations Support Specialist job description requires a critical thinker with excellent communication skills, problem-solving, and analytical abilities.

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Job Duties and Responsibilities

  • Assist in the coordination and scheduling of transportation activities
  • Monitor and track transportation operations, ensuring on-time delivery and compliance with regulations
  • Communicate with drivers, customers, and internal teams to provide support and resolve issues
  • Maintain accurate records and documentation related to transportation activities
  • Support the implementation of safety and compliance programs, including training and maintenance checks
  • Contribute to process improvement initiatives to enhance and streamline transportation operations
  • Analyze transportation data to identify trends and opportunities for optimization
  • Collaborate with cross-functional teams to ensure the alignment of transportation activities with business objectives
  • Provide exceptional customer service to internal and external stakeholders
  • Perform other duties as assigned to support the overall success of the transportation operation.

Experience and Education Requirements

To become an Operations Support Specialist in the Transportation industry, you need to have some education and experience. Most companies require a high school diploma or equivalent. A few require an associate's or bachelor's degree in a field related to transportation or logistics. You should also have experience in the industry, like working in dispatch, customer service, or logistics.

This role requires you to have excellent communication skills, both written and verbal. You'll be working with different stakeholders in the transportation process, like drivers, shippers, and customers. You should also have good problem-solving skills and be able to work in a fast-paced environment. Some companies provide on-the-job training to help you develop the necessary skills.

Salary Range

An Operations Support Specialist in the transportation industry can expect an average annual salary of $50,000 to $65,000 in the United States, according to data from Glassdoor and Payscale. However, the salary range can vary depending on the years of experience, location, and company size. 

For example, an entry-level Operations Support Specialist can earn around $41,000 per year, while experienced professionals can earn up to $78,000. In addition, specialists working in metropolitan areas such as New York City or San Francisco can expect higher salaries due to the cost of living. 

Similarly, in Canada, the average salary for an Operations Support Specialist is around CAD 50,000 per year. Whereas, in the United Kingdom, they can earn an average of £29,000 to £37,000 per year. 

Overall, the salary range for an Operations Support Specialist can vary depending on several factors, but they can expect a decent salary package in transportation industries. 


  • Glassdoor: https://www.glassdoor.com/Salaries/operations-support-specialist-salary-SRCH_KO0,29.htm
  • Payscale: https://www.payscale.com/research/US/Job=OperationsSupportSpecialist/Salary
  • Indeed: https://www.indeed.com/salaries/Operations-Support-Specialist-Salaries

Career Outlook

The career outlook for an Operations Support Specialist in the Transportation industry over the next 5 years looks quite promising. The demand for these specialists is expected to grow as the transportation industry is predicted to expand as a result of economic growth and globalization. According to the Bureau of Labor Statistics, employment of transportation, storage, and distribution managers, which includes Operations Support Specialists, is projected to grow 6 percent from 2019 to 2029. 

Moreover, technological advancements in transportation, such as the Internet of Things, autonomous vehicles, and big data, will require Operations Support Specialists to implement and manage these processes. This creates significant opportunities for individuals with technological expertise who want to work in this field. 

In conclusion, the Operations Support Specialist career in the Transportation industry is an excellent option with a promising outlook, considering the projected growth in demand for their services and the increasing application of technology in transportation management.

Frequently Asked Questions (FAQ)

Q: What does an Operations Support Specialist do in the transportation industry?

A: An Operations Support Specialist in the transportation industry is responsible for overseeing and managing logistical systems and processes to ensure efficient and cost-effective transportation of goods.

Q: What are the primary duties of an Operations Support Specialist in the transportation industry?

A: Operations Support Specialists in the transportation industry are responsible for coordinating shipments, communicating with carriers and vendors, monitoring shipment progress, responding to customer inquiries, and ensuring compliance with regulations.

Q: What is the necessary education and experience required for an Operations Support Specialist?

A: Generally, an Operations Support Specialist in the transportation industry is required to hold a high school diploma or equivalent. Experience in logistics and transportation management is preferred.

Q: What are the desired skills an Operations Support Specialist should possess?

A: Desired skills for an Operations Support Specialist include strong communication skills, proficiency in logistics and transportation management software, attention to detail, the ability to work under pressure and meet deadlines, and problem-solving skills.

Q: What are the typical work hours for an Operations Support Specialist in the transportation industry?

A: Operations Support Specialists in the transportation industry typically work full-time with set hours, but may be required to work overtime to meet deadlines or handle unexpected issues. Some positions may require overnight or weekend shifts.

Cover Letter Example

As a highly motivated [experience] professional with a passion for the [Transportation] industry, I am excited to apply for the position of Operations Support Specialist at [organization]. With a proven track record of exceeding expectations in various operational roles, I am confident that my expertise in [skill] and [skill] make me an ideal candidate for this position.

My experience working in fast-paced environments has taught me the value of effective communication, strong problem-solving skills, and attention to detail. I have a natural ability to manage competing demands, prioritize tasks, and work effectively under pressure. Additionally, my experience working with various software systems, including [software] and [software], has honed my technological aptitude and ability to learn new systems quickly.

As a dedicated team player with a can-do attitude, I am confident in my ability to collaborate with cross-functional teams to ensure the smooth operation of day-to-day activities while maintaining a high level of customer satisfaction. I look forward to the opportunity to bring my [qualifications] and passion for the industry to the role of Operations Support Specialist at [organization].

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