Public Sector
Job Description Template Last Updated:
March 12, 2023

Job Description Overview

An Ombudsman job description involves being a neutral party that helps individuals and organizations within the Public Sector to resolve complaints or concerns. The job title may vary depending on the type of organization, and the Ombudsman may work for government agencies or private companies. In most cases, the Ombudsman is responsible for investigating and addressing disputes related to policies, procedures, services, or other issues within the organization. They aim to provide a fair and objective assessment of the matter at hand and offer recommendations to improve the situation. They also help to educate individuals and groups about their rights and responsibilities. To qualify for an Ombudsman role, one usually requires a degree in law, public administration, or a related field, along with experience in conflict resolution and communication skills. Overall, the Ombudsman plays a critical role in promoting fairness, accountability, and transparency within the Public Sector industry.

Job Duties and Responsibilities

  • Listens to concerns and complaints from citizens
  • Conducts investigations to gather relevant information
  • Helps citizens navigate complex government systems and processes
  • Provides information about rights and responsibilities
  • Acts as a neutral party in disputes between citizens and government agencies
  • Makes recommendations for improving government policies and practices
  • Advocates for fairness and equity in government decision-making
  • Maintains strict confidentiality and protects privacy of individuals
  • Promotes transparency and accountability in government operations
  • Communicates with government officials to resolve issues and promote positive change.

Experience and Education Requirements

To become an Ombudsman in the Public Sector industry, you usually need a solid combination of education and experience. Generally, a Bachelor's degree in a relevant field like social work, public administration, or law is required. However, some employers may also consider candidates with equivalent experience or a relevant Associate's degree. On the experience side of things, Ombudsman positions typically require several years of experience in the public sector, in areas like customer service, conflict resolution, or advocacy. Other desirable skills and knowledge include strong communication skills, attention to detail, knowledge of relevant laws and regulations, and a passion for helping people.

Salary Range

As an Ombudsman in the Public Sector industry, you can expect a salary range of $50,000 to $120,000 annually in the United States. The average salary for this position is around $75,000 per year. However, this range may vary depending on the level of education, experience, and location. 

In other countries, the salary range may differ significantly. In Canada, the average salary for an Ombudsman is CAD$84,000 per year. In Australia, the salary range for an Ombudsman is AUD$78,000 to AUD$118,000 per year. 

It's important to note that Ombudsman positions may vary based on the organization, such as government agencies, hospitals, and educational institutions. Salaries may also differ based on these factors. 


  • Ziprecruiter: 
  • Glassdoor:,9.htm 
  • Indeed:

Career Outlook

The career outlook for an Ombudsman in the public sector industry over the next five years appears to be growing. According to the U.S. Bureau of Labor Statistics, employment for mediators, arbitrators, and conciliators is projected to increase by 8 percent from 2019 to 2029, which is faster than the average for all occupations.

The demand for Ombudsman services is expected to increase as organizations and government agencies seek to resolve disputes and issues in a timely and efficient manner. In addition, the Ombudsman role is becoming more critical in promoting fairness, equity, and transparency within organizations, which is an important aspect of a healthy workplace and effective government.

Overall, the future looks bright for those who choose to pursue a career as an Ombudsman in the public sector. They can expect to play an increasingly important role in resolving conflicts and promoting positive organizational culture.

Frequently Asked Questions (FAQ)

Q: What does an Ombudsman do?

A: An Ombudsman is an impartial advocate who helps individuals navigate the public sector by addressing their concerns, complaints, and grievances.

Q: How does an Ombudsman differ from other government officials?

A: An Ombudsman is independent and not affiliated with any specific branch of government. Rather, they are advocates for the public and work to promote fairness, equity, and justice.

Q: Who can contact an Ombudsman?

A: Any member of the public who has an issue or concern related to the public sector can contact an Ombudsman. This may include employees, residents, or any interested parties.

Q: What kinds of issues can an Ombudsman help with?

A: An Ombudsman can assist with a wide range of issues related to the public sector, including grievances, complaints, disputes, and concerns related to policies or procedures.

Q: How does an Ombudsman help resolve complaints or grievances?

A: An Ombudsman can help individuals navigate the complaints process, provide information about relevant policies and procedures, and work to facilitate a resolution that is fair and equitable for all parties involved.

Cover Letter Example

I am excited to apply for the Ombudsman position in the Public Sector industry. With [experience or qualifications], I am confident in my ability to provide excellent conflict resolution and promote productive communication between [organization] and its stakeholders.

As an Ombudsman, I would prioritize partnering with [organization] leadership to develop and implement effective policies and procedures for addressing stakeholder concerns. Additionally, I am adept at facilitating mediation sessions and am passionate about finding creative solutions that satisfy all parties involved. I also have experience [any relevant experience, such as working as a mediator or ombudsman for another organization]. With my skills and experience, I am confident that I would make a valuable addition to [organization]'s team and help to maintain the organization's reputation for excellence in public service.

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