Reservations Clerk

Last Updated:
April 27, 2023

Job Description Overview

As a Reservations Clerk in the hospitality industry, your job is to assist customers with booking their reservations, whether it is for a hotel room, event venue or restaurant table. Your role is to provide excellent customer service and ensure that all inquiries are answered in a timely and accurate manner. You will need to have excellent communication skills, both verbal and written, and be able to multitask effectively. A Reservations Clerk job description typically includes tasks such as managing reservations, updating availability schedules, handling cancellations, and providing customers with information about the services provided. You will also need to be proficient in using computer systems, have excellent organizational skills, and be able to work well under pressure. This role is ideal for someone who is customer-focused, has a passion for the hospitality industry, and enjoys providing top-quality service to guests.

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Job Duties and Responsibilities

  • Answer phone calls and emails regarding hotel room reservations
  • Assist guests with reservations, cancellations, and modifications to their bookings
  • Ensure accuracy of guest information and booking details
  • Effectively communicate room availability and pricing to guests
  • Handle billing and payment transactions for reservations
  • Maintain and update guest records in reservation system
  • Coordinate with other departments to ensure guest needs are met
  • Provide excellent customer service to guests at all times.

Experience and Education Requirements

To work as a Reservations Clerk in the Hospitality industry, you usually need a high school diploma or an equivalent certificate. Some hotels may prefer candidates who have completed a professional training course in Hospitality or Tourism Management. Reservations Clerks need to have good communication skills, an eye for detail, and be organized. Clerks must know how to use reservation software, understand payment processing, and have basic math skills. Some entry-level positions may not require prior experience, but having positions as a customer service or receptionist could be helpful. Clerks should be able to handle multiple tasks simultaneously and work well in a fast-paced environment.

Salary Range

As a Reservations Clerk in the Hospitality industry, you can expect a salary range of $20,000 to $45,000 per year in the United States. This estimate is based on data from Glassdoor and Payscale. However, salary ranges can vary depending on factors like location, company size, and years of experience. For instance, a Reservations Clerk in New York City may make more than one in a smaller city like Des Moines.

In some countries, the salary range for Reservations Clerks may be lower than in the US. For example, in India, a Reservations Clerk can expect to make around 1,80,000 INR per year ($2,451 USD). Meanwhile, in the UK, the average salary for a Reservations Clerk is around £18,000 ($24,600 USD) per year.


  • Glassdoor:,18.htm
  • Payscale:
  • SalaryExpert:

Career Outlook

The career outlook for a Reservations Clerk in the Hospitality industry is showing signs of growth over the next five years. The United States Bureau of Labor Statistics predicts a 3% increase in employment for Reservation and Transportation Ticket Agents and Travel Clerks between 2019 and 2029. Despite the ongoing COVID-19 pandemic, the Hospitality industry is expected to recover as people increase their desire to travel, resulting in an increased demand for Reservations Clerks. The Reservations Clerk's daily tasks include, but are not limited to taking, canceling, or changing reservations via telephone, online portals, or in person. As companies look to enhance their customer service, the role of the Reservations Clerk will become increasingly important in the years to come.

Frequently Asked Questions (FAQ)

Q: What does a reservations clerk do?

A: A reservations clerk manages booking and reservation requests for hotels, resorts, or other hospitality establishments.

Q: What skills does a reservations clerk need?

A: Strong communication skills, attention to detail, patience, and computer skills are essential for this job.

Q: What is the work environment like for a reservations clerk?

A: A reservations clerk typically works in a fast-paced office environment with various computer systems and databases to manage bookings and customer requests.

Q: Is a college degree required to become a reservations clerk?

A: No, a high school diploma is typically the minimum requirement, although having a degree in hospitality management, business, or a related field can be beneficial.

Q: What are the working hours like for a reservations clerk?

A: Working hours can vary depending on the establishment's hours of operation, but may include evenings, weekends, and holidays. Shift work is also common in this industry.

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