Last Updated:
June 29, 2023

Job Description Overview

If you're interested in working in the Retail industry, a Keyholder job description might be just what you're looking for. As a Keyholder, you'll be responsible for opening and closing the store, managing cashiers, and ensuring that customers have an excellent shopping experience. 

In addition to these duties, Keyholders also monitor inventory levels and restock items when necessary. They may also be responsible for arranging merchandise displays and ensuring that the store is clean and organized at all times. 

To be successful in this role, you'll need to have excellent communication skills, be comfortable working with a team, and have a strong attention to detail. You should also have experience working in a retail environment and be familiar with point-of-sale systems.

If you're interested in a Keyholder job description, be sure to search for open positions in your area. With the right qualifications and experience, you could be a great candidate for this exciting and rewarding career.

Struggling with Product Marketing?ūüĎá
PMMTeam is a world-class Product Marketing Agency with a unique "as a service" subscription model.

Job Duties and Responsibilities

  • A Keyholder in retail is responsible for opening and closing the store, which includes setting up registers, unlocking doors, and activating alarms.
  • They manage store operations in the absence of a manager, including handling any issues or conflicts that arise.
  • The Keyholder is responsible for ensuring that the store's inventory is accurate and that products are displayed properly on shelves.
  • They perform cash handling duties, including making deposits, reconciling cash drawers, and making change for customers.
  • The Keyholder ensures that all employees are following company policies and procedures, including appropriate dress codes and behavior.
  • They assist in training new employees and ensure that existing employees are up to date on store policies and procedures.
  • Keyholders are responsible for maintaining a safe and secure work environment for employees and customers, including checking for any potential hazards.
  • They are responsible for ensuring that the store is clean and presentable at all times, including dusting and organizing shelves, and sweeping or mopping floors.
  • Keyholders often work with vendors and suppliers to ensure that products are delivered on time and in the correct quantities.
  • They may be responsible for creating employee schedules, managing payroll, and handling any HR-related issues that arise.

Experience and Education Requirements

To become a keyholder in the retail industry, you need a combination of education and experience. Most employers require a high school diploma or GED as a minimum educational requirement, and some prefer an associate's or bachelor's degree in business, marketing, or a related field. However, experience is the most crucial factor in this job. You should have at least one to three years of experience in a retail store as a sales associate, assistant manager, or cashier. You should have excellent communication, organizational, and problem-solving skills, and be able to work well under pressure. Additionally, you must be able to work flexible hours, including weekends and holidays.

Salary Range

A Keyholder in the retail industry is responsible for opening and closing the store, managing cash and inventory, and supervising staff. In the United States, the expected salary range for a Keyholder varies from $28,000 to $43,000 per year, with an average of $35,000. However, the range may differ based on factors such as location, company size, and experience. For example, Keyholders in New York City may earn higher salaries than those in smaller towns. In Canada, the average salary for a Keyholder is CAD 42,000 ($34,000 USD). In Australia, the average salary is AUD 50,000 ($35,000 USD). Salaries may also include benefits such as healthcare and retirement plans.


  1. Glassdoor:,10.htm
  2. PayScale:
  3. Indeed:

Career Outlook

Being a Keyholder in the retail industry provides a unique opportunity for growth and career advancement. Over the next 5 years, the outlook for Keyholders is promising. According to the US Bureau of Labor Statistics, the employment of Keyholders and Retail Sales Workers is projected to grow 2% from 2019 to 2029, which is about as fast as the average for all occupations. 

As online shopping becomes increasingly popular, Keyholders are still needed in physical retail stores to handle managerial tasks, including supervising and training staff, managing inventory, and overseeing sales goals. With experience and a proven track record of success, Keyholders can advance to higher positions such as Store Manager, District Manager, or Regional Manager. 

Overall, the role of Keyholder in the retail industry is expected to remain stable and provide opportunities for growth for those willing to work hard and take on leadership roles within the industry.

Frequently Asked Questions (FAQ)

Q: What is a Keyholder in the Retail industry?

A: A Keyholder is a retail employee who has the authority to open and close the store, handle cash, perform various administrative tasks, and manage customer service, while also being responsible for the safety and security of the store and the employees.

Q: What are the responsibilities of a Keyholder in the Retail industry?

A: Keyholders are responsible for opening and closing the store, handling cash, managing staff, ensuring that the store is clean and organized, assisting customers, enforcing policies and procedures, and making sure that the store runs smoothly.

Q: How does a Keyholder differ from other retail employees?

A: A Keyholder is a more senior and experienced retail employee who has additional responsibilities and roles, such as managing staff, handling incidents and security issues, and being responsible for the daily running of the store.

Q: What qualifications or skills are required to become a Keyholder in the Retail industry?

A: Keyholders should have excellent customer service skills, good communication, organizational and leadership skills, experience in retail or customer service, and the ability to work under pressure and in a fast-paced environment.

Q: How does one advance from a Keyholder position in the Retail industry?

A: One can advance from a Keyholder position by gaining more experience, developing leadership and management skills, and by showing initiative and willingness to take on additional responsibilities. Advancement can lead to positions such as assistant manager, manager or district manager.

Copyright 2023 - All Rights Reserved // Privacy Policy
Terms and Conditions
Do Not Sell or Share My Personal information
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.