Sales Support Coordinator

Last Updated:
July 19, 2023

Job Description Overview

A Sales Support Coordinator job description typically involves aiding the sales team by managing administrative tasks such as documentation, order processing, and customer support. The position usually requires excellent communication skills, attention to detail, and ability to multitask. The Sales Support Coordinator should have a solid understanding of the company's products and services, as well as the ability to communicate with clients effectively. Additionally, the job may require maintaining databases, generating reports, and coordinating between departments. The individual may work independently but should be able to collaborate as part of a team to meet customer needs. A Sales Support Coordinator is required to have a high school diploma or equivalent, with some companies preferring an associate's or bachelor's degree. Being proficient in Microsoft Office Suite and having prior customer service experience are also essential qualifications for this position.

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Job Duties and Responsibilities

  • Assist the sales team in preparing and presenting proposals to clients.
  • Coordinate and organize sales meetings, including scheduling and logistics.
  • Maintain accurate records of sales leads, customer interactions, and sales data.
  • Communicate with clients to provide support, answer questions, and resolve issues.
  • Create and distribute sales materials, such as presentations, brochures, and samples.
  • Collaborate with other departments to ensure timely delivery of products and services.
  • Conduct research to identify potential new customers and markets.
  • Participate in training and development programs to enhance knowledge and skills.
  • Monitor and report on sales activity, customer feedback, and market trends.
  • Provide administrative and logistical support to the sales team as needed.

Experience and Education Requirements

To become a Sales Support Coordinator in the Customer Service industry, you typically need a high school diploma or equivalent education. Some employers may require an associate's or bachelor's degree in a related field like business or communication. Experience in customer service or sales support is usually preferred, but not always required. 

The skills that are essential for this role include strong communication, organization, and problem-solving abilities. You should also be comfortable using computer software like Microsoft Office, as well as customer relationship management (CRM) tools. 

If you're just starting out in your career, you might consider gaining experience through an internship or entry-level position in customer service or sales support. Additionally, continuing education and training in areas like communication or technology can help you advance in this field.

Salary Range

As a Sales Support Coordinator in the Customer Service industry, you can expect a base salary ranging from $35,000 to $60,000 in the United States. The average salary for a Sales Support Coordinator is $45,710 per year, according to Glassdoor. However, the salary range can vary depending on factors such as location, years of experience, skills, and company size.

In Canada, the average salary for a Sales Support Coordinator is around CAD 44,000 ($34,000) per year, according to Payscale. In the United Kingdom, the salary range for a Sales Support Coordinator is between £20,000 ($28,000) and £30,000 ($42,000) annually, based on data from Totaljobs.

Overall, a career as a Sales Support Coordinator can be fulfilling with a comfortable salary range. As you gain more experience and skills, your potential for earning also increases.

Sources:

  • Glassdoor, "Sales Support Coordinator Salaries": https://www.glassdoor.com/Salaries/sales-support-coordinator-salary-SRCH_KO0,25.htm 
  • Payscale, "Sales Support Coordinator Salary in Canada": https://www.payscale.com/research/CA/Job=SalesSupportCoordinator/Salary 
  • Totaljobs, "Sales Support Coordinator Salary": https://www.totaljobs.com/salary-checker/average-sales-support-coordinator-salary

Career Outlook

Sales support coordinators are an essential part of the customer service industry, managing sales orders, and providing support to sales teams. According to the Bureau of Labor Statistics, the employment of sales support coordinators is expected to increase by 5% from 2019 to 2029. This growth rate is slower than the average for all occupations. However, as globalization increases, more businesses need to provide customer service around the clock, leading to a demand for sales support coordinators. Besides, this position requires excellent communication and organizational skills, which makes it a versatile career path to move into various management roles. Overall, sales support coordinator roles may not experience significant growth, but their importance in customer service is expected to continue.

Frequently Asked Questions (FAQ)

Q: What is a Sales Support Coordinator?

A: A Sales Support Coordinator is responsible for assisting the sales team in completing tasks and administrative duties to ensure that sales operations run smoothly.

Q: What are the primary responsibilities of a Sales Support Coordinator?

A: The primary responsibilities of a Sales Support Coordinator include managing product orders, handling customer queries, generating sales reports, coordinating sales events, and managing sales calendars.

Q: What skills are essential for someone who wants to become a Sales Support Coordinator?

A: To become a Sales Support Coordinator, you must have strong communication, organization, multitasking, and time-management skills. Knowledge of customer service and sales processes is also important.

Q: What qualifications are required to become a Sales Support Coordinator?

A: While a degree in business, sales or marketing could be helpful, most employers require a high school diploma or equivalent along with relevant work experience.

Q: What is the typical career path for a Sales Support Coordinator?

A: Typically, Sales Support Coordinators would build on their work experience, then advance to become a Sales or Marketing Manager in their industry. It's also common to move into customer service, client relationships or project management.


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