Sales Support Manager

Last Updated:
July 19, 2023

Job Description Overview

A Sales Support Manager job description is an essential role within the Customer Service industry. This position involves managing a team of sales support staff and coordinating with various departments to ensure smooth sales operations. The role requires excellent communication, organizational, and problem-solving skills to handle customer inquiries, complaints, and issues. The Sales Support Manager also prioritizes objectives, trains and coaches staff, and ensures their team meets sales targets. They work closely with sales and marketing teams, providing them support and crafting sales strategies to achieve business goals. Additionally, Sales Support Managers create reports, analyze data, and provide feedback to leadership teams on areas of improvement. This role demands the ability to multitask and thrive in a fast-paced environment. Those interested in pursuing a career as a Sales Support Manager must have relevant experience and a bachelor's degree in Marketing or Business Administration.

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Job Duties and Responsibilities

  • Assisting sales teams in achieving their goals and targets.
  • Communicating with customers and stakeholders to gather information and resolve issues.
  • Maintaining accurate and up-to-date sales documentation and reports.
  • Coordinating with other departments such as marketing, operations, and finance to ensure smooth sales processes.
  • Providing training and support to sales staff on new products, services, and technologies.
  • Developing and implementing sales strategies and tactics to achieve revenue growth.
  • Analyzing sales data and customer feedback to identify areas for improvement.
  • Managing customer relationships and ensuring high levels of customer satisfaction.
  • Participating in sales meetings and presentations to provide support and insights.
  • Maintaining a positive attitude and fostering teamwork within the sales support team.

Experience and Education Requirements

If you're interested in pursuing a career as a Sales Support Manager in the Customer Service industry, you'll need a combination of education and experience to succeed. Generally, employers require a bachelor's degree in a related field such as business administration, marketing, or finance. However, it's not uncommon for employers to consider someone with several years of related work experience in lieu of a degree. Additionally, employers expect Sales Support Managers to have excellent communication, leadership, and problem-solving skills. Familiarity with customer service technologies and CRM software is also important. If you're passionate about helping customers and leading a team, a career as a Sales Support Manager can be a great fit!

Salary Range

A Sales Support Manager in the Customer Service industry can expect an average salary range in the United States of $60,000 to $95,000 per year, according to Payscale.com. However, Glassdoor.com reports a slightly higher range of $68,000 to $114,000 per year. This position requires a mix of sales experience, customer service skills, and management abilities to support the sales team and ensure customer satisfaction. In the United Kingdom, the average salary range for a Sales Support Manager is £27,000 to £40,000 per year, as reported by reed.co.uk. The salary can vary by location, company size, and industry. 

Sources: 

  • https://www.payscale.com/research/US/Job=SalesSupportManager/Salary 
  • https://www.glassdoor.com/Salaries/sales-support-manager-salary-SRCH_KO0,21.htm 
  • https://www.reed.co.uk/salary/sales-support-manager-salary

Career Outlook

A Sales Support Manager is a vital part of the customer service industry. According to the Bureau of Labor Statistics (BLS), customer service positions are growing at a rate of 5% annually (source: https://www.bls.gov/ooh/customer-service/). As companies place more emphasis on customer satisfaction, Sales Support Managers will be in high demand to ensure customer satisfaction at all levels of the sales process. The role is expected to grow in the upcoming years as more businesses transition to online sales channels. With the rise of e-commerce and the increasing need for companies to maintain an online presence, Sales Support Managers will be essential in managing a company's sales team while ensuring customer satisfaction. Overall, the career outlook for a Sales Support Manager in the Customer Service industry is looking very bright.

Frequently Asked Questions (FAQ)

Q: What is a Sales Support Manager?

A: A Sales Support Manager is responsible for coordinating and organizing the activities of the sales team, while also providing administrative support to team members. It involves participating in the development and execution of sales plans and strategies.

Q: What are the duties of a Sales Support Manager?

A: The Sales Support Manager is responsible for managing the sales team, ensuring their needs are met and that they have the necessary tools and resources to meet their sales targets. They also work with various departments to ensure timely delivery of products, and provide product training to the sales team.

Q: What qualifications are required to become a Sales Support Manager?

A: A bachelor's degree in business administration or a related field, along with several years of experience in sales and administrative support, is desirable. Good communication and organizational skills, as well as the ability to multitask, are also important.

Q: What are the key skills required for success as a Sales Support Manager?

A: A Sales Support Manager requires excellent problem-solving skills, strong communication skills, sales experience, computer skills, and an ability to think creatively. They must be well-organized and able to multitask efficiently.

Q: What are the career prospects for a Sales Support Manager in Customer Service Industry?

A: Career opportunities for Sales Support Managers are constantly evolving with the growth of the customer service industry. They can work up to a senior management role, or move into other areas of the business such as marketing, operations, or product development.


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