Job Description Template Last Updated:
March 9, 2023

Job Description Overview

A Server job description entails providing customers with an exceptional dining experience by taking their orders, ensuring that food and drinks are served promptly and efficiently, and keeping the dining area clean and organized. Servers in the hospitality industry are responsible for greeting customers, explaining menu items, and guiding them through the ordering process. Servers must be able to communicate effectively with the kitchen staff to prepare and deliver accurate orders, and they must be knowledgeable about food allergies and dietary restrictions when making recommendations. They must also ensure that guests are satisfied with their meals and that they have a positive experience overall. To be successful in this job, servers should have excellent customer service skills, a friendly and outgoing personality, and the ability to multitask in a fast-paced environment. Overall, a Server plays a crucial role in ensuring that customers leave the establishment happy and satisfied with their dining experience.

Job Duties and Responsibilities

  • Take customer orders and serve food and drinks 
  • Explain menu items and make recommendations 
  • Ensure correct and timely delivery of orders to tables 
  • Monitor food and drink quality and notify management of any issues 
  • Keep tables clean and presentable for the next customers 
  • Handle payment transactions and provide accurate change 
  • Uphold standards of cleanliness and hygiene 
  • Respond to customer inquiries and provide excellent customer service 
  • Collaborate with kitchen staff to ensure a seamless dining experience 
  • Maintain knowledge of restaurant policies and procedures.

Experience and Education Requirements

To be a server in the Hospitality industry, you typically need a high school diploma or equivalent. A lot of employers will also require you to have some experience working in a restaurant or food service setting. Knowledge of food and drink menus can also be helpful, and good communication and customer service skills are a must. If you're planning on working in a fine dining establishment, you may need some formal training or education on etiquette, wine pairings, and serving etiquette. Overall though, most Hospitality industry employers are looking for someone with a positive attitude, a willingness to learn, and a strong work ethic.

Salary Range

If you're wondering about server salary range in the hospitality industry, it can vary depending on factors such as location, type of establishment, and experience. In the United States, the average hourly wage for a server is $10.35 according to Glassdoor. However, rates can range from minimum wage to upwards of $20 per hour for experienced servers in high-end restaurants. In Canada, the average hourly wage is about CAD $11-15, while in the UK, it can range from £6-12 per hour. It's important to note that servers often rely on tips to supplement their income, which can fluctuate based on factors such as customer satisfaction and overall sales volume.


  • Glassdoor: Server Salary
  • PayScale: Server Hourly Rate in Canada
  • TotalJobs: Server Jobs & Salaries in UK

Career Outlook

The career outlook for a server in the hospitality industry is expected to stay the same over the next five years. According to the Bureau of Labor Statistics, employment of food and beverage servers is projected to show little or no change from 2019 to 2029. This is because there will always be a need for servers in restaurants, cafes, and other food-related establishments.

However, due to the COVID-19 pandemic, the hospitality industry has seen a decline in business which has impacted job opportunities for servers. As the world recovers from the pandemic, job growth in the industry is expected to rise again.

It is important for servers to continuously develop their skills and abilities, such as customer service and knowledge of food and beverages, to stay competitive in the job market. Overall, the job outlook for servers is stable and offers opportunities for those interested in the hospitality industry.

Frequently Asked Questions (FAQ)

Q: What is a server? 

A: A server is a person who works in a restaurant or hospitality industry and helps customers with their orders, serves food and beverages, and provides excellent customer service.

Q: What are the basic duties of a server? 

A: A server's basic duties include taking orders, serving food and beverages, cleaning tables, handling payments, and ensuring customer satisfaction.

Q: What skills do servers need to possess? 

A: Servers need to have excellent communication skills, be able to work under pressure, be knowledgeable about menu items, be able to multitask, and have excellent customer service skills.

Q: What is the average salary for a server? 

A: The average hourly pay for a server varies depending on the establishment and location. Generally, servers receive minimum wage plus tips, which can vary based on the number of tables they serve and how well they provide customer service.

Q: What are some common challenges that servers face? 

A: Some common challenges include managing multiple tables and orders simultaneously, dealing with difficult or unhappy customers, and working long hours on their feet.

Cover Letter Example

As an experienced Server in the Hospitality industry, I am excited to apply for the Server position at [organization]. Throughout my [experience] in various upscale restaurants, I have honed my customer service skills and developed strong communication abilities that allow me to effectively communicate with guests and collaborate with team members. My attention to detail and ability to multitask has allowed me to handle fast-paced environments and ensure that the needs of guests are always met in a timely and efficient manner.

In addition to my experience, I bring to the table [qualifications] that make me an asset to any team. I possess a strong work ethic, am dependable and punctual, and have a positive, upbeat attitude that allows me to always provide exceptional service. I am committed to providing guests with an outstanding dining experience and am always willing to go above and beyond to ensure their satisfaction. I look forward to the opportunity to further discuss my qualifications and how I can contribute to the success of [organization].

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