Technical Services Manager

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

As a Technical Services Manager in the Hospitality industry, your responsibilities revolve around managing a wide range of technical services from telecommunications to audio-visual systems, and everything in between. Your focus is on ensuring that all technical systems are up to date, fully functional, and meet the needs of both guests and staff. 

To excel in this Technical Services Manager job description, you'll need to be adept at troubleshooting technical issues and have excellent communication skills. You'll liaise with other departments to ensure that all technical requirements are met, and work closely with contractors and vendors. 

The success of this role lies in your ability to oversee and manage a team, ensuring that they deliver the highest level of technical support. You will establish and maintain strong relationships with clients and stakeholders while staying up to date with new technology and changes in the industry.

Overall, this Technical Services Manager job description requires a person who is skilled in leadership, problem-solving, and has the technical know-how in the Hospitality industry.

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Job Duties and Responsibilities

  • Manage technological services in a hospitality establishment
  • Ensure that all technical equipment is functioning properly and efficiently
  • Train staff members to properly use and troubleshoot technical equipment
  • Handle any technical issues that may arise and provide solutions in a timely manner
  • Develop and maintain relationships with vendors who provide technical services
  • Implement measures for data security and protection of sensitive information
  • Oversee the installation and maintenance of new hardware and software
  • Maintain accurate records of all technical equipment and services
  • Stay up-to-date on the latest technology trends and developments
  • Collaborate with other departments to ensure seamless operations and guest satisfaction.

Experience and Education Requirements

If you want to be a Technical Services Manager in the Hospitality industry, you need education and experience. That means you need to finish high school or get a GED, and you should have an associate's or bachelor's degree in a related field. You also need to have worked your way up in the industry with a few years of experience in hospitality maintenance, engineering or IT services. 

Some other skills you should have include being able to manage a team, being detail-oriented, having strong communication and problem-solving skills, and being able to work under pressure. You must also have knowledge of industry regulations, project management, and strategic planning. If you possess these qualifications, you're a suitable candidate to work as a Technical Services Manager in the hospitality industry.

Salary Range

As a Technical Services Manager in the hospitality industry, you can expect to earn a comfortable salary. In the United States, the average salary for this position ranges between $70,000 to $90,000 per year, depending on experience, location and company. However, salaries can go as high as $120,000 for top-performing managers. 

In other countries, the salary range for a Technical Services Manager can vary significantly. For example, in the United Kingdom, the average salary for this position is around £45,000 per year ($59,000 USD). In Australia, the range is between AU$100,000 to AU$150,000 per year ($73,000 to $109,500 USD). 

Overall, there is a high demand for Technical Services Managers in the hospitality industry due to their role as problem-solvers and technical experts. This means the salary range is likely to remain competitive in the foreseeable future.

Sources: 

  • Indeed: Technical Services Manager salary range in the United States 
  • Glassdoor: Salary range for Technical Services Manager in the UK 
  • Hays: Technical Services Manager salary guide for Australia.

Career Outlook

A Technical Services Manager in the Hospitality industry is responsible for ensuring that all technology and technical systems are functioning properly within a hotel or resort. According to the Bureau of Labor Statistics, the job outlook for this career is projected to grow 8% from 2019 to 2029, which is faster than average. This means that job opportunities are expected to increase for those pursuing this career.

The reason behind the growth of this career is the increasing use of technology within the hospitality industry. Hotels and resorts are relying more on technology for reservations, check-ins, and other guest services. Therefore, the need for professionals who can manage all the technical systems is increasing.

Overall, a career as a Technical Services Manager in the Hospitality industry seems promising for the next 5 years. As technology continues to advance, the demand for this career is expected to grow even further.

Frequently Asked Questions (FAQ)

Q: What is a Technical Services Manager?

A: A Technical Services Manager in Hospitality is responsible for managing all technical aspects of a hotel or resort, including computer systems, software programs, and telecommunications equipment.

Q: What qualifications are required to be a Technical Services Manager?

A: A bachelor's degree in information technology or related field and experience in the hospitality industry is typically required. Strong communication and problem-solving skills are also essential.

Q: What does a typical day look like for a Technical Services Manager?

A: A typical day for a Technical Services Manager involves troubleshooting technical issues, managing network and telecommunications systems, coordinating with outside vendors, training staff, and developing and implementing technology policies.

Q: What are some challenges faced by Technical Services Managers?

A: Technical Services Managers face the challenge of keeping up with constantly evolving technological advancements while ensuring the smooth functioning of operations in a hospitality environment.

Q: What are the benefits of having a Technical Services Manager in the hospitality industry?

A: Having a Technical Services Manager in the hospitality industry ensures that technology functions optimally, making it easier for guests to book and stay, and for staff to manage reservations, billing, and other aspects of the business.


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