Technical Support Engineer Assistant

Last Updated:
June 29, 2023

Job Description Overview

Are you interested in the Information Technology industry and have a strong passion for assisting people? If so, a Technical Support Engineer Assistant job description may be what you need to kickstart your career. As a Technical Support Engineer Assistant, you'll be responsible for providing technical support to users experiencing difficulties with software, hardware or other technology equipment. Your job is to troubleshoot technical problems and offer solutions to customers or clients. You will collaborate with other IT professionals to develop technical documentation, prepare training manuals, and create standard operating procedures, among other things.

The ideal candidate for this job should have a basic understanding of databases, programming logic, and computer architecture concepts. You need excellent communication and customer service skills, patience and persistence to succeed in this role. A high school diploma is required, but further education and certification in IT are welcome. If you have a passion for technology and customer service, this may be the perfect career for you.

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Job Duties and Responsibilities

  • Assist Technical Support Engineers with troubleshooting and resolving technical issues
  • Respond to customer inquiries and provide timely and helpful support
  • Monitor the performance of IT systems and applications and escalate issues when necessary
  • Maintain accurate records of customer interactions and resolutions in a database
  • Install, configure, and maintain hardware and software for customers
  • Create user manuals and technical documentation for hardware and software
  • Perform routine system maintenance tasks such as updates, backups, and virus scans
  • Collaborate with other IT professionals to ensure customer needs are met
  • Stay up-to-date with new technologies and industry best practices to continuously improve performance and efficiency

Experience and Education Requirements

To get a job as a Technical Support Engineer Assistant in the Information Technology industry, you usually need a combination of education and experience. A high school diploma or GED is usually required, but some employers prefer or require an associate's or bachelor's degree in a related field like computer science or information technology. Experience is also important, and many employers prefer candidates with some technical support experience or relevant certifications, like CompTIA A+ or Microsoft Certified Desktop Technician. Good communication skills, patience, problem-solving abilities, and teamwork skills are also important for this role. Entry-level positions often offer on-the-job training to help you develop the necessary skills.

Salary Range

If you're considering a career as a Technical Support Engineer Assistant, you might be wondering about salary range. In the United States, the average salary for this position is between $35,000 and $60,000 per year, according to Glassdoor. This can vary depending on company size, location, and experience level. For example, entry-level positions in smaller companies may offer salaries closer to the $35,000 range, while larger companies or those in more expensive cities may offer salaries closer to $60,000.

Outside of the United States, Technical Support Engineer Assistant salaries can also vary. In the United Kingdom, the average salary is around £22,000 per year, according to Totaljobs. In Australia, the range is typically between AUD $45,000 and AUD $70,000 per year, according to Payscale.

Sources:

  • Glassdoor: https://www.glassdoor.com/Salaries/technical-support-engineer-assistant-salary-SRCH_KO0,37.htm
  • Totaljobs: https://www.totaljobs.com/salary-checker/average-technical-support-engineer-assistant-salary
  • Payscale: https://www.payscale.com/research/AU/Job=TechnicalSupportAssistant/Salary

Career Outlook

If you're interested in becoming a Technical Support Engineer Assistant in the Information Technology (IT) Industry, the outlook for the next 5 years is promising. According to the Bureau of Labor Statistics, computer and information technology occupations are projected to grow 11% from 2019 to 2029, much faster than the average for all occupations. In particular, technical support specialists and network administrators are in high demand due to the increasing complexity of computer systems used by businesses. This means that the demand for Technical Support Engineer Assistants will remain steady or may even increase in the coming years, depending on the industry and market trends. Therefore, it's an ideal time for individuals looking to pursue a career in the IT industry.

Frequently Asked Questions (FAQ)

Q: What does a Technical Support Engineer Assistant do?

A: They help troubleshoot technical issues for customers and assist senior engineers in solving more complex problems. 

Q: What skills are needed to become a Technical Support Engineer Assistant?

A: Strong communication skills, knowledge of computer systems, customer service skills, and the ability to work well in a team.

Q: What is the work environment for a Technical Support Engineer Assistant?

A: They typically work in an office setting, either in-person or remotely, and may work outside of normal business hours to provide support 24/7.

Q: How much do Technical Support Engineer Assistants earn?

A: The salary varies depending on the company and location, but the national average salary for a Technical Support Engineer Assistant is around $50,000 per year.

Q: What are the career opportunities for a Technical Support Engineer Assistant?

A: With experience and additional training, they can move up to become a Senior Technical Support Engineer, IT Manager, or pursue other roles within the IT industry.


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