Assistant General Manager

Job Description Template Last Updated:
March 10, 2023

Job Description Overview

If you're searching for an Assistant General Manager job description in the Hospitality industry, you're in the right place! The primary responsibility of an Assistant General Manager is to support the General Manager in overseeing the day-to-day operations of a hotel, resort, or restaurant. The role demands good communication and leadership skills to coordinate with employees and ensure high-quality services to guests. The Assistant General Manager also manages budgets, maintains records, and handles customer complaints. Besides overseeing operations, the position involves collaborating with other departments, such as marketing, sales, and housekeeping, to increase profits and improve overall performance. A successful Assistant General Manager should have a bachelor's degree in Hospitality, Management, or Business Administration, along with at least three years of relevant experience. If you enjoy a fast-paced and challenging environment with opportunities to grow and excel, an Assistant General Manager role could be an ideal fit for you.

Job Duties and Responsibilities

  • Manage daily operations of the hotel, restaurant or other hospitality business
  • Supervise and train staff members to promote excellent customer service
  • Develop and implement policies and procedures to ensure smooth operations
  • Create and manage budgets, monitor financial transactions and report revenue to higher management
  • Track and analyze customer feedback to ensure high customer satisfaction rates
  • Collaborate with event planners and marketing staff to promote brand recognition and attract new customers
  • Coordinate with housekeeping staff to maintain high standards of cleanliness and maintenance
  • Resolve customer complaints and issues in a timely and effective manner
  • Ensure compliance with health and safety regulations and industry standards
  • Conduct regular staff meetings to keep employees informed and motivated.

Experience and Education Requirements

To become an Assistant General Manager in the Hospitality industry, you'll typically need to have a good balance of education and experience. Most employers require at least a high school diploma or equivalent, but some may ask for a bachelor's degree in Hospitality Management or a related field. 

In terms of experience, you'll need to have worked in the industry for several years, starting in entry-level positions and progressing through the ranks. This will give you a good understanding of the job, and the skills and knowledge needed to perform it effectively. 

Some of the key skills you'll need to have include excellent communication and customer service skills, good leadership abilities, and a solid understanding of finance and budgeting.

Overall, becoming an Assistant General Manager in hospitality takes a lot of hard work and dedication, but with the right education and experience, it can be a very rewarding career path.

Salary Range

Looking for the Assistant General Manager salary range in the Hospitality industry? In the United States, the expected salary range for an Assistant General Manager in the Hospitality industry is $38,000 to $80,000 per year. This range varies based on location, experience, and the size and type of establishment. For example, an Assistant General Manager in Las Vegas may earn a higher salary than someone in a smaller, less popular tourist destination.

Internationally, the expected salary range can also vary. In the United Kingdom, an Assistant General Manager in the Hospitality industry can earn between £20,000 to £40,000 per year. Meanwhile, in Australia, the range is AUD $50,000 to $75,000 per year.


  • Payscale: Assistant General Manager, Hospitality Industry Salary 
  • Glassdoor: Assistant General Manager Salaries 
  • Adzuna: Assistant general manager salary statistics

Career Outlook

The career outlook for an Assistant General Manager in the Hospitality industry over the next 5 years is expected to grow at a moderate pace. According to the Bureau of Labor Statistics, the employment in the lodging industry is projected to grow by approximately 6% from 2019-2029. This is due to the increasing demand for travel and the expansion of the hospitality industry.

As an Assistant General Manager, you would be responsible for the smooth functioning of the day-to-day operations of a hotel, restaurant or resort. Therefore, it is an important role that requires excellent management and communication skills.

While the hospitality industry was severely impacted by the COVID-19 pandemic, it is expected to recover gradually as the world reopens. Therefore, Assistant General Managers will continue to play a crucial role in ensuring high-quality customer service and profitability for their establishments.

Overall, those who have the relevant training, experience, and skills can expect to have good job prospects in this growing industry.

Frequently Asked Questions (FAQ)

Q: What is an Assistant General Manager in the Hospitality industry?

A: An Assistant General Manager is a professional who assists the General Manager in managing the day-to-day operations of a hotel, resort, or other hospitality establishment.

Q: What are the duties of an Assistant General Manager in the Hospitality industry?

A: An Assistant General Manager is responsible for managing staff, ensuring guest satisfaction, overseeing financials, and maintaining the property's appearance and safety.

Q: What skills are required for an Assistant General Manager in the Hospitality industry?

A: An Assistant General Manager needs to have excellent communication, leadership, problem-solving, and organizational skills. They should be able to multitask and work in a fast-paced environment while maintaining a positive attitude.

Q: What education or experience is required for an Assistant General Manager in the Hospitality industry?

A: A bachelor's degree in Hospitality Management or a related field is often required, as well as several years of experience working in the hospitality industry. Experience in a managerial role is also preferred.

Q: What is the salary range for an Assistant General Manager in the Hospitality industry?

A: Salaries for Assistant General Managers in the Hospitality industry vary depending on the location and size of the establishment. On average, they can expect to earn between $40,000 and $75,000 per year, with additional benefits such as health insurance and paid time off.

Cover Letter Example

I am applying for the position of Assistant General Manager in the Hospitality industry at [organization]. With [experience] in managing and supervising staff, I am confident in my ability to contribute to the growth and success of the company. My [qualifications] in hospitality management and customer service have equipped me with the necessary skills to lead a team to deliver exceptional service.

As a result of my experience at [previous organization], I am adept at assessing and improving operational processes to enhance the customer experience. I have a proven track record of meeting and exceeding revenue targets while maintaining high standards of service. My ability to build and maintain relationships with clients, vendors, and staff has been essential in my past roles. I am committed to utilizing my skills and experience to contribute to the continued growth and success of [organization] as Assistant General Manager.

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