Assistant Ombudsman

Public Sector
Last Updated:
September 19, 2023

Job Description Overview

An Assistant Ombudsman is a position in the Public Sector industry that requires someone who possesses exceptional problem-solving skills, negotiation skills, and a deep understanding of ethics, laws, and regulations. In this job, the Assistant Ombudsman assists in mediating disputes and complaints between the public and government agencies.

The Assistant Ombudsman job description includes investigating and resolving complaints that individuals or groups have against the government, ensuring that all parties are treated fairly and equitably. They act as impartial and neutral third parties, seeking to balance the rights and responsibilities of government agencies and individuals.

This position requires extensive research and analysis skills, as well as the ability to write reports and communicate effectively with all parties involved. Successful Assistant Ombudsmen must be able to handle complex issues, maintain confidentiality, and follow strict guidelines.

This challenging and rewarding career provides an opportunity to work in the public sector while making a difference in people's lives.

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Job Duties and Responsibilities

  • Assist the Ombudsman in investigating and resolving complaints from the public
  • Conduct research and analysis on various issues related to the agency or organization
  • Communicate with stakeholders, including complainants and agency personnel, in a professional and respectful manner
  • Keep records and documentation related to investigations and resolutions
  • Make recommendations to the Ombudsman based on research and analysis
  • Provide education and outreach to the public and agency personnel on the role of the Ombudsman and how to file a complaint
  • Maintain confidentiality and professionalism in all interactions
  • Collaborate with other agencies and organizations to address systemic issues and improve services
  • Support the Ombudsman in developing policies and procedures for handling complaints and improving service delivery.

Experience and Education Requirements

To become an Assistant Ombudsman in the Public Sector industry, you need a combination of education and experience. For education, you typically need a bachelor's degree in a field like Law, Political Science, Social Work or Public Administration. Some employers may prefer you also have a master's degree.

When it comes to experience, most employers require a few years of related work experience. This could include working in human resources, customer service, conflict resolution, or advocacy. You should have excellent communication skills, both verbal and written, and be skilled in problem-solving and critical thinking.

Overall, it's important to have a solid understanding of the public sector and legal systems, as well as a deep interest in helping others navigate complex issues or disputes.

Salary Range

Wondering about the Assistant Ombudsman salary range in the Public Sector industry in the United States? According to Glassdoor, the average salary for an Assistant Ombudsman in the US is around $61,000 per year. However, the salary can range from $42,000 to $98,000 depending on factors such as location, level of experience, and industry.

Other countries also tend to pay their Assistant Ombudsmen well. In Canada, the average salary for this position is around CAD $96,000 per year, while in Australia, it is AUD $85,000 per year.

Overall, Assistant Ombudsman positions in the Public Sector industry tend to offer a competitive salary range that reflects the importance of their role in ensuring fair and efficient public services.



Career Outlook

As an Assistant Ombudsman in the Public Sector industry, the career outlook for the next five years looks quite good. The demand for ombudsman jobs will continue to grow as organizations continue to provide services that are more complex than in the past. According to the Bureau of Labor Statistics, employment of ombudsman is projected to increase 4 percent from 2019 to 2029, about as fast as the average for all occupations.

In this role, you'll be responsible for investigating complaints lodged against government agencies and businesses, mediating disputes, and promoting social justice. Not only that, Assistant Ombudsman can also work hand-in-hand with other professionals such as lawyers, soldiers, educators, and healthcare providers. 

As a public servant, being an Assistant Ombudsman is a career path worth considering.

Frequently Asked Questions (FAQ)

Q: What is an Assistant Ombudsman?

A: An Assistant Ombudsman is a government official who investigates complaints and grievances from the public against government agencies.

Q: What does an Assistant Ombudsman do?

A: An Assistant Ombudsman investigates complaints of maladministration, abuse of authority, and violation of human rights by government agencies, and then makes recommendations for how those issues can be fixed.

Q: What skills are necessary to be an Assistant Ombudsman?

A: The most important skills for an Assistant Ombudsman are analytical skills, communication skills, and an understanding of the law.

Q: What education and experience is required to become an Assistant Ombudsman?

A: To become an Assistant Ombudsman, candidates generally need a bachelor's degree, and experience in law, public administration, or a related field.

Q: What are some common challenges an Assistant Ombudsman may face?

A: One of the common challenges an Assistant Ombudsman faces is that they may not have enforcement powers, so their recommendations may not be implemented by government agencies. Another challenge is that they may receive complaints that are outside their jurisdiction or that are frivolous, which can waste their time and limited resources.

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