Convention Services Coordinator

Last Updated:
July 18, 2023

Job Description Overview

A Convention Services Coordinator plays a crucial role in ensuring successful conventions and events in the hospitality industry. This job involves managing all aspects of events, from planning to execution. Convention Services Coordinators liaise with clients to understand their needs and ensure that all their requirements are met. They are responsible for coordinating venues, catering, audio-visual equipment, transportation, and other services required for the event.

Convention Services Coordinators also work with other departments, such as sales and marketing, to promote and publicize events. They create event schedules, organize registration, and manage budgets for events. The ability to multitask, communicate effectively, and attention to detail are essential skills for success in this role.

Convention Services Coordinators job description also requires them to have experience in event planning, customer service, and hospitality management. A degree in hospitality management or a related field, experience in project management software, or event management tools are additional qualifications that may be required for this role.

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Job Duties and Responsibilities

  • Coordinate and manage logistics for events and conventions, including food and beverage, audio-visual needs, and room setup.
  • Communicate effectively with clients to ensure all details are understood and executed according to their specifications.
  • Maintain accurate records and files, including contracts, invoices, and event orders.
  • Develop and maintain relationships with event vendors such as caterers and decorators.
  • Work closely with the sales team to ensure seamless transition from contracted event to execution.
  • Conduct site visits and tours to showcase venue space and answer client questions.
  • Continually research and stay up-to-date on industry trends and best practices.
  • Ensure compliance with all local laws and regulations related to events and conventions.
  • Provide excellent customer service and be able to handle and resolve any issues or complaints that may arise.

Experience and Education Requirements

To become a Convention Services Coordinator in the hospitality industry, you usually need a bachelor's degree and some experience in event planning or a related field. You should know how to manage budgets, prepare contracts, and communicate with clients. It's also important to know how to use software like Microsoft Office and database systems to organize schedules and track event details. You might be in charge of organizing logistics, including transportation, accommodations, and catering, so attention to detail is crucial. Great communication and interpersonal skills are necessary to ensure that clients have an enjoyable and stress-free experience. Some employers may also require certification or training in event planning.

Salary Range

Convention Services Coordinator salary range varies in the hospitality industry depending on the region, industry, and level of experience. In the United States, the median annual base salary for Convention Services Coordinators is between $38,000 - $52,000 (as per Payscale, 2021). The average hourly wage ranges from $15 - $24 per hour (as per ZipRecruiter, 2021). In the United Kingdom, a Convention Services Coordinator earns an average salary of £21,676 (as per Indeed, 2021). In Canada, the average salary is CAD 40,000 per year (as per Indeed, 2021).

The salary range may vary based on factors such as location, level of education, experience, and the size of the organization. Convention Services Coordinator salary range can increase based on bonuses, incentives, and benefits offered by the employer.



Career Outlook

The career outlook for a Convention Services Coordinator in the Hospitality industry looks bright over the next five years. According to the Bureau of Labor Statistics, employment in the hospitality industry is projected to grow by 8 percent from 2019 to 2029, faster than the average for all occupations. This growth will lead to an increase in the demand for convention services, and Convention Services Coordinators will have more job opportunities available to them. The rise of technology and virtual events may impact some aspects of the role, but a human touch will still be needed to plan and execute successful events. Overall, the future looks promising for Convention Services Coordinators in the Hospitality industry.

Frequently Asked Questions (FAQ)

Q: What is a Convention Services Coordinator?

A: A Convention Services Coordinator is responsible for ensuring that events and conventions run smoothly by coordinating logistics, managing clients, and overseeing staff.

Q: What are the primary responsibilities of a Convention Services Coordinator?

A: The primary responsibilities of a Convention Services Coordinator include coordinating event logistics, communicating with clients, managing budgets, overseeing staff, and ensuring clients' needs are met.

Q: What skills are required to be a successful Convention Services Coordinator?

A: The skills required to be a successful Convention Services Coordinator include strong organizational skills, effective communication skills, attention to detail, problem-solving skills, and the ability to manage multiple tasks at once.

Q: What kind of events does a Convention Services Coordinator typically work on?

A: A Convention Services Coordinator typically works on a variety of events, including industry conferences, trade shows, public expos, and corporate events.

Q: What is the career path for a Convention Services Coordinator?

A: Convention Services Coordinators can typically advance in their careers by taking on larger events and greater responsibilities, ultimately leading to promotions to management positions within the hospitality industry.

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