Convention Services Sales Manager

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

A Convention Services Sales Manager job description is all about promoting and selling event spaces and services to potential clients. As part of their job in the Hospitality industry, Convention Services Sales Managers work at hotels, convention centers or other event spaces where large-scale meetings and gatherings are held. Using their strong communication and organizational skills, they work closely with event planners and organizers to help them plan and execute successful events.

Their duties include managing the sales team, negotiating contracts, and ensuring that all aspects of an event are executed flawlessly. Convention Services Sales Managers also act as liaisons between clients and the facility, providing guidance on menus, audio/visual equipment, and other details.

To be successful in this role, Convention Services Sales Managers should have a strong background in sales and event planning. They need to be able to multitask and handle pressure while maintaining attention to detail. They should also be able to work flexible hours and adjust to the dynamic schedules of event planning.

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Job Duties and Responsibilities

  • Create and maintain relationships with convention clients.
  • Develop sales strategies to increase convention services revenue.
  • Manage and negotiate convention contracts to optimize profits.
  • Collaborate with internal teams to ensure seamless execution of events.
  • Conduct site inspections and presentations to potential clients.
  • Respond to inquiries and requests from convention clients in a timely manner.
  • Analyze market trends and competitors to drive growth in convention services.
  • Provide exceptional customer service before, during, and after conventions.
  • Prepare and present reports on convention services revenue and client satisfaction.
  • Maintain accurate records of convention client information and interactions.

Experience and Education Requirements

To become a Convention Services Sales Manager in the hospitality industry, you generally need both education and experience. Most employers look for a bachelor's degree in hospitality, business administration or a related field. However, some may accept an equivalent combination of education and experience. In terms of experience, employers typically expect a minimum of three to five years of experience in hospitality sales, with at least one year in a leadership role. Candidates should also have excellent communication, negotiation and presentation skills, as well as the ability to work in a fast-paced environment. Experience with event technology and software is often a bonus.

Salary Range

A Convention Services Sales Manager plays a crucial role in the hospitality industry. They are responsible for selling and coordinating events, meetings and conventions to ensure smooth execution. In the US, the average salary for a Convention Services Sales Manager ranges from $47,000 to $87,000 per year, with the median being $65,000. However, factors such as location, experience, and company size can affect the salary range. For example, Convention Services Sales Managers in New York City have a higher average pay range of $50,000 to $99,000. In the UK, the average salary for this role is £35,000 per year.

Sources: 

  1. PayScale - https://www.payscale.com/research/US/Job=ConventionServicesSales_Manager/Salary
  2. Glassdoor - https://www.glassdoor.com/Salaries/convention-services-sales-manager-salary-SRCH_KO0,32.htm 
  3. Indeed - https://www.indeed.co.uk/salaries/convention-services-sales-manager-Salaries

Career Outlook

The career outlook for a Convention Services Sales Manager in the Hospitality industry is promising over the next 5 years. According to the Bureau of Labor Statistics, employment in the hospitality industry is projected to grow 6% from 2019 to 2029, which is faster than the average growth for all occupations. Convention Services Sales Managers are responsible for booking events and meetings for their respective venues or event spaces, so as the demand for business travel and conferences increase, so does the demand for their services. With the rise of virtual events due to the pandemic, Convention Services Sales Managers are adapting and finding new ways to provide services to their clients. Overall, the job market for Convention Services Sales Managers looks positive in the coming years.

Frequently Asked Questions (FAQ)

Q: What does a Convention Services Sales Manager do?

A: A Convention Services Sales Manager is responsible for selling and coordinating events, meetings, and conventions hosted by a hotel or venue. They work with clients to plan the event and ensure that all needs are met.

Q: What kind of skills and experience do I need to become a Convention Services Sales Manager?

A: A Convention Services Sales Manager should have excellent communication and negotiation skills, experience in sales and event planning, and a strong attention to detail. A degree in hospitality, business, or a related field is also preferred.

Q: What are the most important duties of a Convention Services Sales Manager?

A: The primary duties of a Convention Services Sales Manager include soliciting business, negotiating and finalizing contracts, coordinating with other departments to ensure that event details are accurate, and providing excellent customer service to clients.

Q: What challenges might I encounter as a Convention Services Sales Manager?

A: Convention Services Sales Managers must often deal with demanding clients, tight schedules, and last-minute changes to event details. Additionally, they may be required to work long or irregular hours, including evenings and weekends.

Q: What are the benefits of working as a Convention Services Sales Manager?

A: Convention Services Sales Managers can enjoy a fast-paced and exciting work environment, opportunities for travel and networking, and the satisfaction of creating successful events and building strong relationships with clients. Additionally, this job often pays well and provides opportunities for advancement within the hospitality industry.


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