Convention Services Staff

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

Convention services staff plays a crucial role in the successful execution of conferences, meetings, and events. They are responsible for ensuring everything runs smoothly from start to finish. Convention services staff provides customer service by building positive relationships with clients, vendors, and attendees. They handle logistics, coordinate with other departments, and anticipate and solve problems to make events unforgettable. Additionally, the staff is responsible for event set up, food and beverage service, audiovisual needs, and room blocking.

To qualify for the Convention Services Staff job description, you need excellent communication, organizational, and problem-solving skills. Candidates must demonstrate patience, flexibility, and attention to detail in high-pressure situations. Candidates should also have a background in hospitality, communications, or a related field. A Convention Services Staff job description provides an exciting career path for individuals with an interest in hospitality, event planning, and customer service.

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Job Duties and Responsibilities

  • Set up and tear down event spaces, including tables, chairs, and decorative items.
  • Ensure that event spaces are clean and properly sanitized.
  • Provide excellent customer service to clients and guests, including answering questions and resolving any issues.
  • Coordinate with other staff to ensure events run smoothly, including catering and audiovisual teams.
  • Manage and maintain event equipment, such as microphones and projectors.
  • Create and distribute event schedules and other materials to attendees.
  • Manage event registrations and check-ins.
  • Monitor and manage event budgets and expenses.
  • Conduct site visits and attend planning meetings with clients.

Experience and Education Requirements

To get a job as a Convention Services Staff in the Hospitality industry, you generally need a combination of education and experience. A high school diploma is usually required, but some employers prefer candidates with a degree in hospitality management or a related field. On-the-job training is also common. Experience working in a hotel or convention center is a plus. You should have good communication and customer service skills, as well as the ability to multitask and work under pressure. Attention to detail and a willingness to work flexible hours, including nights and weekends, are important. Having knowledge of event planning and technology is also beneficial.

Salary Range

Looking to work in the hospitality industry as a Convention Services Staff? Then you must be wondering what the expected salary range is. Well, in the United States, the average salary for a Convention Services Staff is around $37,000 per year, with a range between $24,000 and $58,000. 

However, the salary range can vary depending on location, experience, and other factors. For instance, Convention Services Staff in New York City can earn up to $52,000 per year, while those in Las Vegas can earn up to $42,000. 

Internationally, Convention Services Staff in Canada make an average of C$36,158 per year, while the average salary in Australia is A$48,260. 

Overall, it's important to note that Convention Services Staff salary range may vary depending on location, experience, and other factors. Always do your research before accepting an offer. 

Sources: 

https://www.payscale.com/research/US/Job=ConventionServicesManager/Salary 

https://www.glassdoor.com/Salaries/new-york-city-convention-services-manager-salary-SRCHIL.0,13IM615_KO14,42.htm 

https://ca.indeed.com/salaries/convention-services-manager-Salaries 

https://www.seek.com.au/salary/convention-services-manager-salary

Career Outlook

Convention Services Staff members are responsible for coordinating logistics and providing support for events such as business meetings, conventions, and trade shows. According to the Bureau of Labor Statistics, the employment of meeting, convention, and event planners is projected to grow 8% from 2019 to 2029, which is faster than the average for all occupations. This indicates that the demand for convention services staff positions is likely to increase over the next 5 years. With the global pandemic, the hospitality industry has faced many setbacks, but as things get back to normal, the need for convention services staff will likely surge. The future for individuals pursuing a career in this field appears optimistic as the job outlook is positive.

Frequently Asked Questions (FAQ)

Q: What does a Convention Services Staff do in the Hospitality industry?

A: A Convention Services Staff member assists in planning and coordinating events like conferences, conventions, and meetings.

Q: Is a Convention Services Staff responsible for event setup and teardown?

A: Convention Services Staff may handle some setup and teardown tasks but usually work with other departments to ensure that everything runs smoothly.

Q: What are some key qualities needed to be a good Convention Services Staff member?

A: Attention to detail, strong communication skills, and the ability to work well under pressure are essential qualities for a Convention Services Staff member.

Q: What types of events does a Convention Services Staff typically work on?

A: Convention Services Staff can work on events of any size and type, as long as they require planning and coordination.

Q: How does a Convention Services Staff member ensure that an event runs smoothly?

A: Convention Services Staff members work closely with clients and vendors to ensure that all details are planned and executed properly. They also remain on-site during the event to manage any issues that arise.


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