Dispatcher II

Last Updated:
July 19, 2023

Job Description Overview

A Dispatcher II plays a crucial role in the transportation industry by coordinating the movement of goods and people. In this Dispatcher II job description, you'll learn more about the responsibilities and requirements of this important job.

As a Dispatcher II, you'll be responsible for dispatching drivers, scheduling deliveries, and tracking shipments. You'll also be communicating with customers, drivers, and other team members to ensure that everything runs smoothly.

To be successful in this role, you'll need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You'll also need to be comfortable using computer systems and software to track shipments and manage logistics.

If you're interested in a career as a Dispatcher II, you'll typically need a high school diploma and some experience in transportation or logistics. Some employers may also require additional training or certification. Sound like the job for you? Start exploring Dispatcher II job opportunities today!

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Job Duties and Responsibilities

  • Assign trucks and drivers to specific routes and loads
  • Monitor driver progress and ensure on-time delivery of goods
  • Communicate with customers regarding shipment status and estimated delivery times
  • Prepare and transmit detailed reports on shipment activity
  • Troubleshoot and resolve logistical issues that may arise
  • Maintain accurate records of all shipments and related documents
  • Collaborate with other departments to optimize shipment logistics and minimize costs
  • Train and mentor junior dispatchers and support staff as needed.

Experience and Education Requirements

If you want to become a Dispatcher II in the Transportation industry, there are a few things that you need to have under your belt. Most companies will require you to have a high school diploma or GED as a basic educational requirement. However, having an associate's or bachelor's degree in a related field - such as logistics, transportation, or business management - can give you an advantage.

Experience is also critical. You typically need at least a year or two of experience as a dispatcher or in a related field to get the Dispatcher II position. This could be in transportation, logistics, or any industry where dispatching is a vital role. Finally, having excellent communication skills, problem-solving skills, and the ability to work under pressure are essential skills for this role.

Salary Range

A Dispatcher II in the transportation industry can expect a salary range between $40,000 to $70,000 annually in the United States, with the median salary being around $55,000 per year. However, this range can vary widely depending on factors such as the company, location, experience, and qualifications of the candidate. For example, a Dispatcher II in California typically earns around $64,000 per year, whereas in Texas, the average salary is around $51,000 per year.

In Australia, the average salary for a Dispatcher II in the transportation industry is around AU$70,000 per year. In the United Kingdom, the salary range is between £20,000 to £35,000 per year.


  1. Bureau of Labor Statistics - https://www.bls.gov/ooh/transportation-and-material-moving/dispatchers.htm#tab-5
  2. Glassdoor - https://www.glassdoor.com/Salaries/dispatcher-ii-salary-SRCH_KO0,12.htm
  3. PayScale - https://www.payscale.com/research/US/Job=Dispatcher_II/Salary

Career Outlook

The career outlook for a Dispatcher II in the transportation industry is promising for the next five years. According to the Bureau of Labor Statistics, the employment for dispatcher positions is expected to grow 4% from 2019 to 2029. With the increase in e-commerce and online shopping, the demand for logistics and delivery services is rapidly growing, which in turn boosts the demand for dispatchers. Furthermore, the transportation industry is constantly evolving with technology advancements, which also creates a need for skilled dispatchers who can utilize these new technologies. Overall, it is safe to say that the future is bright for Dispatcher II roles in the transportation industry.

Frequently Asked Questions (FAQ)

Q: What does a Dispatcher II do in the Transportation industry?

A: A Dispatcher II is responsible for coordinating the movement of people or goods by assigning drivers and vehicles to routes, scheduling pick-ups and drop-offs, and providing guidance on traffic, weather, and vehicle maintenance.

Q: What skills do I need to become a Dispatcher II?

A: You should have excellent communication skills, as well as the ability to multitask, work under pressure, and think critically. Knowledge of routing software and transportation regulations is also important.

Q: What kind of work environment can I expect as a Dispatcher II?

A: You will work in an office environment, but may also need to communicate with drivers and clients by phone, email, or radio. You may work long or irregular hours, especially if you work for a 24/7 operation.

Q: How do I become a Dispatcher II in the Transportation industry?

A: Requirements vary depending on the employer, but typically you will need a high school diploma or GED, as well as training in logistics or transportation management. Experience in a related field is also preferred.

Q: What are some challenges I might encounter as a Dispatcher II?

A: Some challenges include dealing with unexpected changes to routes or schedules, managing multiple priorities at once, and communicating effectively with drivers and clients. The ability to adapt quickly and problem-solve in a fast-paced environment is key.

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