Executive Houseman

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

The Executive Houseman job description in the Hospitality industry involves managing housekeeping and cleaning operations in a hotel, resort, or other hospitality establishment. Executive housemen are responsible for ensuring that guests have a comfortable and clean environment during their stay, while also maintaining the aesthetic and functional integrity of the property. 

Typical tasks include supervising and training housekeeping staff, inspecting rooms and public spaces for cleanliness and maintenance needs, coordinating with maintenance and front desk staff, and ensuring that all cleaning supplies and equipment are stocked and utilized appropriately. 

The Executive Houseman job description requires strong leadership, communication, and problem-solving skills, as well as attention to detail and a passion for customer service. A high school diploma or equivalent is typically required for this position, along with previous experience in housekeeping, hospitality, or a related field. Successful candidates should also possess excellent time management and organizational abilities to keep operations running smoothly.

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Job Duties and Responsibilities

  • Oversees daily housekeeping duties to ensure cleanliness and organization throughout the entire property.
  • Assigns specific tasks to housekeeping staff, manages schedules, and enforces protocols to maintain optimal performance.
  • Conducts inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with safety standards and company policies.
  • Maintains inventory of supplies and equipment, orders replacements when necessary, and manages budgets to maximize efficiency and profitability.
  • Trains new staff members, provides ongoing coaching and support, and establishes performance goals for individual team members.
  • Handles general maintenance and repair issues, and coordinates with outside vendors or contractors as needed.
  • Liaises with other departments, such as front desk, food and beverage, and accounting, to ensure seamless operations and guest satisfaction.
  • Handles guest complaints, resolves issues professionally and promptly, and ensures that guest feedback is used to continuously improve service quality.
  • Stays up to date with industry trends and best practices, coordinates with peers to share information and collaborate on projects, and attends relevant professional development events.

Experience and Education Requirements

To become an Executive Houseman in the Hospitality industry, you typically need a combination of education and experience. A high school diploma or equivalent is usually required, but some employers may prefer candidates with an associate's or bachelor's degree in Hospitality Management or a related field. It is also important to have experience working in the housekeeping or maintenance department of a hotel or resort. This can include positions such as housekeeping supervisor or maintenance technician. In addition, Executive Housemen should have excellent communication and leadership skills, as well as the ability to manage a team and handle guest complaints professionally. Having knowledge of safety regulations, housekeeping procedures, and inventory management can also be beneficial in this role.

Salary Range

If you're considering a career as an Executive Houseman in the hospitality industry, you may be wondering about salary range. In the United States, salaries typically range from $30,000 to $70,000 per year, with an average salary of around $45,000. However, this can vary depending on factors such as location, industry, and experience.

In other countries, such as the United Kingdom and Australia, salaries for Executive Houseman positions can be similar to those in the US, with a range of around £20,000 to £45,000 in the UK and AUD $45,000 to AUD $70,000 in Australia.

Sources: 

  • Glassdoor: https://www.glassdoor.com/Salaries/executive-houseman-salary-SRCH_KO0,18.htm
  • Payscale: https://www.payscale.com/research/US/Job=Executive_Houseman/Salary
  • Indeed: https://au.indeed.com/salaries/Executive-Houseman-Salaries

Career Outlook

The career outlook for an Executive Houseman in the hospitality industry for the next five years is looking promising. According to the Bureau of Labor Statistics, the employment of hotel, motel, and resort desk clerks is projected to grow by 4% from 2019 to 2029, which is about as fast as the average of all occupations. 

As a key player in managing the day-to-day operations of the front-of-house area of the hotel, the Executive Houseman is likely to be in high demand in hotels and resorts. They are expected to ensure that guests have clean and comfortable surroundings while maintaining the aesthetic appeal of the property.

The position of an Executive Houseman can offer opportunities for advancement into higher management positions. By gaining relevant experience, skills, and knowledge, one can climb the ladder to become an executive housekeeper or operations manager.

In summary, the career outlook for an Executive Houseman in the hospitality industry is bright, with the potential for growth and opportunity for advancement.

Frequently Asked Questions (FAQ)

Q: What does an Executive Houseman do in the hospitality industry?

A: An Executive Houseman is responsible for overseeing the cleanliness and organization of a hotel's public spaces, like lobbies, hallways, and restaurants.

Q: How do I become an Executive Houseman?

A: There are no strict requirements, but most employers prefer applicants with a high school diploma and some experience in housekeeping or customer service. Good communication and time-management skills are essential.

Q: What are the typical working hours of an Executive Houseman?

A: Most Executive Houseman positions are full-time with a schedule that varies depending on the hotel's needs, but often includes evenings and weekends.

Q: What are the necessary skills to be successful as an Executive Houseman?

A: To excel in this role, you'll need to have strong communication skills, great attention to detail, good time management abilities, and the flexibility to adapt to changing situations.

Q: What are the career advancement opportunities in this role?

A: With experience and continued education, an Executive Houseman can advance to positions like Housekeeping Supervisor, Front Desk Manager, or even General Manager in the hospitality industry.


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