Last Updated:
September 19, 2023

Job Description Overview

As a Valet, your job is to offer excellent customer service for guests who drive in for an event or stay in a hotel. You're responsible for greeting guests as they arrive, opening car doors, and helping them with their belongings. You'll also park vehicles safely in designated locations and retrieve them when guests need them. 

In addition, you'll provide directions and assist guests with information about the property or nearby attractions. You may also be responsible for keeping track of keys, maintaining the cleanliness of the parking area, and monitoring security.

Valet job descriptions typically require previous experience in the hospitality industry, excellent communication skills, and a clean driving record. You should have a friendly and professional attitude, be able to work outdoors in various weather conditions, and be comfortable driving a variety of vehicles. If you enjoy interacting with people and have a passion for hospitality, this could be the perfect job for you.

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Job Duties and Responsibilities

  • Park and retrieve guests' vehicles in a safe and efficient manner.
  • Greet guests and provide warm and friendly customer service.
  • Assist guests with loading and unloading their luggage or items from their vehicles.
  • Maintain cleanliness and organization of the valet station and parking area.
  • Keep track of keys and accurately document vehicle information.
  • Follow protocols and procedures for handling and parking various types of vehicles.
  • Communicate clearly and effectively with other staff and guests.
  • Uphold company and industry standards for safety and security measures.
  • Provide direction and assistance to guests in navigating the property, if needed.
  • Assist with additional tasks as assigned or requested by management.

Experience and Education Requirements

To be a valet in the hospitality industry, you usually need to have a high school diploma or equivalent. Experience working in customer service, such as in a retail or restaurant job, is often preferred. Having a valid driver's license and a clean driving record is also important since you'll be responsible for parking and retrieving guests' cars. You must be able to communicate well with guests and have a positive attitude. Physical fitness may be required since you'll be on your feet for an extended period and may need to lift luggage. Training is typically provided by the employer, so a desire to learn and follow instructions is crucial.

Salary Range

Valets in the hospitality industry can expect to earn an average salary range between $15,000 to $50,000 annually in the United States. Factors that can affect earnings include location, experience, and the type of establishment they work for. In cities like New York and Los Angeles, valet salaries tend to be on the higher end due to the cost of living. Outside of the US, valets in Canada can earn anywhere from $12 to $20 per hour. In the UK, valet parking attendants can earn between £18,000 to £22,000 per year.



Career Outlook

The career outlook for Valets in the hospitality industry looks promising over the next five years. With the hospitality industry growing rapidly and many businesses investing in top-notch customer service, the demand for Valets is on the rise. According to the Bureau of Labor Statistics, the employment of parking lot attendants and Valets is expected to increase by 4% from 2019 to 2029, which is about as fast as the average of all occupations. 

Moreover, as more hotels and restaurants continue to offer Valet services, the demand for skilled Valets will remain robust. Experienced Valets with excellent customer service skills will command more competitive salaries and have better prospects for advancement. As the job outlook for Valets looks promising, those considering this career path should focus on developing their communication and interpersonal skills and seeking out opportunities to gain experience in the hospitality industry.

Frequently Asked Questions (FAQ)

Q: What does a Valet do in the Hospitality industry?

A: A Valet provides parking services to hotel, restaurant or event guests. They greet guests, park and retrieve their cars and handle their luggage, if required.

Q: Is experience necessary to become a Valet?

A: While it may be helpful, experience is not always necessary to become a Valet. Hospitality and customer service skills, as well as driving experience and a valid driver's license, are important.

Q: What are the main duties of a Valet?

A: The main duties of a Valet include interacting with guests, parking and retrieving vehicles, providing directions and recommendations, and handling luggage or other items for guests as needed.

Q: What skills are important for a Valet to have?

A: Important skills for a Valet to have include excellent customer service skills, strong communication skills, attention to detail, ability to multitask, and a valid driver's license with a good driving record.

Q: Is a Valet required to have any specific certifications or training?

A: While not always required, some employers may prefer or require experience or training such as certification in Defensive Driving, first aid or CPR training, or certification through the National Valet Parking Association.

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