Flight Attendant

Last Updated:
July 19, 2023

Job Description Overview

A Flight Attendant job description involves ensuring the safety and comfort of passengers during air transport. The primary duty of a Flight Attendant is to provide excellent customer service to passengers, which includes welcoming them, answering questions, helping with luggage, and serving food and drinks. They also demonstrate safety procedures such as using the seatbelt, oxygen masks, and life jackets. Other responsibilities are ensuring that the cabin is clean and tidy, monitoring passenger behavior to ensure compliance with regulations, and dealing with emergencies such as medical issues, turbulence, or unplanned landings. Typically, a Flight Attendant must be able to work in a fast-paced environment, handle difficult situations calmly, and work as part of a team. Additionally, they must have excellent communication skills, a high level of physical fitness, and be able to adapt to different time zones and schedules. Overall this is a very demanding and rewarding career in the Transportation industry.

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Job Duties and Responsibilities

  • Ensure passenger safety and comfort during flights
  • Provide assistance to passengers with special needs
  • Demonstrate emergency procedures and equipment usage
  • Serve food and beverages to passengers
  • Maintain cleanliness of the aircraft cabin and lavatories
  • Conduct pre-flight and post-flight inspections and checks
  • Coordinate with the cockpit crew for a smooth flight experience
  • Respond to passenger requests and inquiries courteously
  • Administer first aid and emergency medical care when needed.

Experience and Education Requirements

To become a flight attendant, you usually need a high school diploma or GED. But, experience in customer service or the transportation industry can help too. Airlines tend to prefer applicants who have taken courses in hospitality, communication or languages, and people skills - this helps them interact effectively with customers from diverse backgrounds. Physical fitness and the ability to work long or irregular hours can also be important, since flight attendants are often on their feet for long periods of time. Once hired, aspiring flight attendants go through several weeks of training, covering topics like safety procedures, emergency protocols, customer service, and more!

Salary Range

Flight Attendant salary range varies depending on multiple factors like airline carrier, experience, and location. In the United States, the average salary is around $56,000 per year. However, the entry-level pay ranges from $28,000-$49,000, and senior flight attendants can earn over $80,000 per year. According to the Bureau of Labor Statistics, flight attendants typically work full-time schedules and receive benefits like vacation time, health insurance, and retirement plans.

International data shows that a Flight Attendant's salary range varies significantly by location. In Canada, the salary range is between CAD 24,000- CAD 77,000. In the United Arab Emirates, Etihad Airways reportedly pays its Flight Attendants salaries ranging from AED 6,000 to AED 14,000 per month. 

Sources:

  • Bureau of Labor Statistics: https://www.bls.gov/ooh/transportation-and-material-moving/flight-attendants.htm#tab-5
  • Indeed: https://www.indeed.com/salaries/flight-attendant-Salaries
  • Cabin Crew Wings: https://www.cabincrew.com/forums/salary-and-allowances-etihad-t34071.html

Career Outlook

The career outlook for flight attendants in the transportation industry looks promising over the next five years. According to the Bureau of Labor Statistics, employment for flight attendants is projected to grow 10 percent from 2016 to 2026, faster than the average for all occupations. This growth is due to the expected increase in air travel as the economy continues to improve. Moreover, new airlines and expansion of established airlines are expected to provide more job opportunities for flight attendants. The job of a flight attendant requires excellent customer service skills, language proficiency, and a friendly, approachable demeanor. The outlook is good for individuals interested in pursuing a career in this exciting field.

Frequently Asked Questions (FAQ)

Q: What is a flight attendant, and what do they do on a plane?

A: A flight attendant is responsible for ensuring passenger safety and comfort. They provide safety demonstrations, offer food and drinks, assist with luggage, and respond to any emergencies that may arise.

Q: Do flight attendants need to have previous experience in the aviation industry?

A: While previous experience may be preferred, it is not always necessary. Many airlines provide thorough training for new recruits to learn the necessary skills and knowledge for the job.

Q: How much do flight attendants make?

A: The salary for flight attendants varies depending on the airline, experience, and location. On average, flight attendants earn between $40,000 to $80,000 per year.

Q: Do flight attendants have a set schedule, or are they required to work irregular hours?

A: Flight attendants have an irregular schedule, which includes working weekends, holidays, and overnight shifts. However, they typically have a flexible schedule and can trade shifts with their colleagues.

Q: What qualifications are required to become a flight attendant?

A: The qualifications needed to become a flight attendant vary between airlines. However, most airlines require a high school diploma or GED, TSA background check, and fluency in English. Candidates must also be able to pass a physical and attend training. Height requirements may also exist but are becoming less common.


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