IT Operations Support Manager

Last Updated:
June 29, 2023

Job Description Overview

The IT Operations Support Manager job description involves making sure that an organization's technology infrastructure runs smoothly. This person is responsible for maintaining the hardware, software, and network systems that support the organization's operations. The IT Operations Support Manager works closely with other IT professionals to ensure that all systems and applications function properly. 

One of the primary responsibilities of the IT Operations Support Manager is to ensure that there are sufficient resources to support the organization's needs. This includes monitoring and analyzing system performance, identifying potential problems, and implementing solutions to prevent downtime. They also create and maintain documentation to ensure that all IT support staff are aware of how to resolve issues quickly and effectively.

The IT Operations Support Manager is often responsible for managing a team of technicians and support staff. They must be able to communicate clearly and effectively with upper management, clients, and vendors, and provide guidance and support to their team members. In summary, the IT Operations Support Manager job description requires an individual with strong technical knowledge, excellent communication skills, and a track record of leadership and problem-solving.

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Job Duties and Responsibilities

  • Manage a team of IT support staff to ensure smooth and effective operation of daily IT functions and tasks.
  • Plan and oversee IT operations to align with organizational goals and strategies.
  • Identify and troubleshoot IT-related issues, develop and implement solutions to minimize downtime and increase efficiency.
  • Develop and implement IT policies, procedures, and best practices to ensure compliance and security.
  • Manage IT budgets and resources to ensure maximum utilization and value.
  • Collaborate with other departments to identify and address business needs and priorities.
  • Establish and maintain relationships with external vendors, contractors, and service providers.
  • Monitor and analyze IT performance indicators, report and present findings to senior management.
  • Continuously evaluate and recommend new technologies, tools, and methods to improve IT operations and performance.

Experience and Education Requirements

If you want to be an IT Operations Support Manager, you need to have a mix of education and experience. Most companies require a bachelor's degree in a computer-related field. This means you need to have some knowledge about computers, networks, operating systems, and programming. Some employers may prefer a master's degree, but that is not always necessary.

Apart from education, you also need to have a few years of experience in the IT industry. You need to have worked in technical support and user support roles, as well as having experience managing a team of support technicians. This job requires good communication skills, leadership skills, and the ability to troubleshoot problems quickly.

Typically, you also need to be familiar with various IT tools like monitoring and management systems, cloud technologies, and automation tools. Finally, you should be comfortable working in a fast-paced, deadline-driven environment.

Salary Range

The IT Operations Support Manager salary range in the United States varies depending on factors such as location, experience, and industry. According to Glassdoor, the average base pay for an IT Operations Support Manager in the US is $94,835 per year. However, salaries can range from $66,000 to over $130,000 per year depending on the factors mentioned above.

In the UK, the average salary for an IT Operations Manager is £50,480 (approximately $63,369 USD) according to PayScale. In Australia, the average salary is AU$107,874 (approximately $78,911 USD) according to Indeed.

Factors such as education, certifications, and skills can also impact salary range. For instance, managers with certifications and experience in cloud computing, cybersecurity, and DevOps could earn salaries on the higher end of the range.

Sources:

  • Glassdoor: https://www.glassdoor.com/Salaries/it-operations-support-manager-salary-SRCH_KO0,29.htm
  • PayScale: https://www.payscale.com/research/UK/Job=ITOperationsManager/Salary
  • Indeed: https://au.indeed.com/salaries/it-operations-manager-Salaries

Career Outlook

The career outlook for an "IT Operations Support Manager"in the Information Technology industry over the next five years is excellent. According to the Bureau of Labor Statistics, the number of jobs in computer and information technology is projected to grow 11% from 2019 to 2029, which is much faster than the average for all occupations. This growth will lead to an increased need for IT Operations Support Managers to ensure smooth, reliable, and efficient IT operations. Moreover, with the ongoing development of technology and automation, IT Operations Support Managers will have to keep up with industry trends and implement new solutions to remain ahead of the game. In conclusion, the career prospects for an IT Operations Support Manager are excellent, offering job security, growth opportunities, and challenging work environments.

Frequently Asked Questions (FAQ)

Q: What does an IT Operations Support Manager do?

A: An IT Operations Support Manager is responsible for overseeing the day-to-day operations of an organization's IT infrastructure, ensuring that all systems are running smoothly and efficiently.

Q: What qualifications are required to become an IT Operations Support Manager?

A: Typically, an IT Operations Support Manager requires a bachelor's degree in a computer-related field and several years of experience in IT operations. Strong communication and leadership skills are also essential for this role.

Q: What are the key responsibilities of an IT Operations Support Manager?

A: Some key responsibilities of an IT Operations Support Manager include managing a team of technicians, ensuring adherence to service level agreements, developing and maintaining IT policies and procedures, and managing IT assets.

Q: What kind of challenges does an IT Operations Support Manager face?

A: One of the main challenges an IT Operations Support Manager faces is ensuring the stability and security of the organization's IT infrastructure, while also keeping up with rapidly evolving technology. They also need to balance the needs of different departments and stakeholders within the organization.

Q: What are some important skills for an IT Operations Support Manager to have?

A: An IT Operations Support Manager should have strong communication and leadership skills, as well as a deep technical understanding of IT infrastructure and architecture. Additionally, they should be able to think critically, solve problems creatively, and adapt quickly to changing circumstances.


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