Motor Coach Dispatcher

Last Updated:
March 12, 2023

Job Description Overview

A Motor Coach Dispatcher is an essential part of the transportation industry. Their main responsibility is to manage the scheduling and routing of motor coach drivers and their vehicles. A Motor Coach Dispatcher must create schedules for drivers and ensure that they are adhered to. They must also track the progress of their drivers and make necessary adjustments to the schedule. Additionally, a Motor Coach Dispatcher must communicate with drivers, passengers and other stakeholders to ensure that all parties are informed of any changes to pickup or drop-off schedules.

A successful Motor Coach Dispatcher must possess great attention to detail, excellent communication skills and be able to work under pressure with tight deadlines. They must also be familiar with dispatch software and GPS systems. A Motor Coach Dispatcher job description typically requires a high school diploma or GED equivalent, and relevant work experience. A motor coach company may also require a Motor Coach Dispatcher to have a Commercial Driver's License (CDL) or knowledge of commercial driving regulations.

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Job Duties and Responsibilities

  • Coordinate motor coach schedules and routes with drivers.
  • Communicate with clients to ensure timely arrivals and departures.
  • Track and monitor motor coach inventory and maintenance schedules.
  • Ensure compliance with transportation regulations and safety standards.
  • Handle customer complaints and service issues.
  • Monitor driver performance and address any concerns or issues.
  • Maintain accurate records and documentation related to motor coach operations.
  • Manage communication systems, including radios and computers.
  • Implement and enforce company policies and procedures.
  • Provide exceptional customer service to maintain positive relationships with clients and drivers.

Experience and Education Requirements

To get a job as a Motor Coach Dispatcher, you'll need a combination of education and experience. Most employers require a high school diploma or GED, as well as some experience in the transportation or customer service fields. Some companies may prefer candidates who have completed vocational or technical training in transportation operations or logistics. Additionally, you'll need excellent communication skills, attention to detail, and the ability to multitask and prioritize effectively. Experience with dispatch software and knowledge of safety regulations and laws related to the transportation industry may also be helpful. A willingness to work flexible hours and be available on short notice is often necessary, as well.

Salary Range

If you're looking for a career in the transportation industry, becoming a Motor Coach Dispatcher might be for you. The expected salary range for a Motor Coach Dispatcher in the United States, according to PayScale, is between $27,000 to $57,000 per year. This salary range can vary depending on location, years of experience, and the size of the company you're employed with. 

In Canada, a Motor Coach Dispatcher can expect to earn an average salary of $42,000 CAD per year, according to Glassdoor. In Australia, a Transport Dispatcher (which encompasses motor coaches) can earn an average salary of $63,000 AUD per year, according to SEEK.

Overall, if you're interested in becoming a Motor Coach Dispatcher, you can expect a decent salary that can vary based on location and experience.


  • PayScale:
  • Glassdoor:,6IN3_KO7,17.htm
  • SEEK:

Career Outlook

The career outlook for a Motor Coach Dispatcher in the transportation industry over the next five years appears to be growing. A Motor Coach Dispatcher is responsible for coordinating the schedules and routes of coaches and drivers, ensuring safety and efficiency. According to the Bureau of Labor Statistics, employment in the transportation sector is projected to grow 5 percent from 2019 to 2029, faster than the average for all occupations. As more people travel by motor coach and regulations become more stringent, demand for qualified dispatchers will increase. This is a promising career path for those passionate about transportation and logistics. With proper training and experience, individuals can expect to secure steady employment and attain promotions in the field.

Frequently Asked Questions (FAQ)

Q: What is a Motor Coach Dispatcher?

A: A Motor Coach Dispatcher is the person responsible for scheduling and dispatching motor coaches for transportation companies.

Q: What are the duties of a Motor Coach Dispatcher?

A: The duties of a Motor Coach Dispatcher include scheduling and dispatching motor coaches, communicating with drivers and customers, handling emergencies, and ensuring compliance with laws and regulations.

Q: What kind of skills do I need to become a Motor Coach Dispatcher?

A: You need strong communication and organizational skills, the ability to multitask, and the ability to work under pressure.

Q: What kind of education or training do I need to become a Motor Coach Dispatcher?

A: You need to have at least a high school diploma and some transportation industry experience. Some companies prefer candidates with postsecondary education or training.

Q: What are some challenges faced by a Motor Coach Dispatcher?

A: Some challenges faced by a Motor Coach Dispatcher include managing multiple schedules and coordinating various drivers, handling unhappy customers, and dealing with unexpected events or emergencies.

Cover Letter Example

I am excited to apply for the position of Motor Coach Dispatcher in the Transportation industry. With [experience] in a similar role, I believe that I would be a valuable asset to [organization] in ensuring that all motor coaches are dispatched in an efficient and timely manner to their destinations.

My [qualifications], which include strong attention to detail, impeccable organizational skills, and the ability to work in a fast-paced environment, have prepared me for the challenges that come with being a Motor Coach Dispatcher. Additionally, my experience in navigating complex computer systems and communicating effectively with drivers and other staff members makes me confident that I would be able to excel in this role.

Thank you for considering my application. I am eager to bring my skills and expertise to [organization] and contribute to its mission of providing reliable and safe transportation services to all customers.

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