Night Auditor Front Desk

Industry:
Hospitality
Last Updated:
May 1, 2023

Job Description Overview

The Night Auditor Front Desk job in the hospitality industry is a crucial part of ensuring that guests have a pleasant and comfortable stay. As a Night Auditor Front Desk, you will be responsible for overseeing the nightly operations of the hotel front desk. This includes checking guests in and out, answering questions and concerns, and ensuring that all billing is accurate. Additionally, you will balance financial transactions and prepare daily reports, including room revenue and occupancy rates.

In this role, you will need to be detail-oriented and comfortable with handling cash and credit card transactions. You will also need excellent communication skills to provide outstanding customer service to guests. To succeed as a Night Auditor Front Desk, you must be able to work effectively with minimal supervision and follow established operating procedures. This job is ideal for individuals who are comfortable working overnight shifts and who enjoy providing high-quality service in a fast-paced environment.

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Job Duties and Responsibilities

  • Performs night shift duties of the front desk in a hotel
  • Ensures accurate records of all financial transactions and room assignments
  • Checks guests in and out during the night shift and handles billing inquiries
  • Implements and enforces hotel policies and procedures
  • Conducts nightly security rounds, monitoring for any safety hazards 
  • Maintains confidentiality and security of guest information 
  • Responds promptly to guest requests and complaints 
  • Provides general assistance and information to guests throughout their stay 
  • Prepares daily reports and submits them to management
  • Performs other duties as assigned by the hotel management

Experience and Education Requirements

To become a Night Auditor Front Desk in the Hospitality industry, you typically need a high school diploma or GED. Experience in customer service, cash handling, and accounting are also required. It's an advantage to have some knowledge in computer programs and hotel software. In this position, you'd be responsible for managing guest check-ins and check-outs, handling payments and balancing accounts, and responding to guest inquiries. Excellent communication skills, attention to detail, and the ability to work independently during overnight shifts are crucial. Most employers offer on-the-job training to teach you about hotel policies and procedures, so having a positive attitude and willingness to learn is important.

Salary Range

Night Auditor Front Desk professionals in the hospitality industry can expect to make an average salary of $27,500 to $34,000 per year in the United States. However, the exact salary range may vary depending on the location, size, and type of establishment. For instance, in big cities like New York, the salary range could be higher due to the cost of living. On the other hand, in less busy areas, the range may be lower. In Canada, Night Auditor Front Desk professionals can expect to earn an average of C$31,415 per year. Salary data for other countries vary.

Sources:

https://www.payscale.com/research/US/Job=NightAuditor/HourlyRate

https://www.glassdoor.com/Salaries/canada-night-auditor-salary-SRCHIL.0,6IN3_KO7,20.htm

https://www.jobbank.gc.ca/marketreport/wages-occupation/9510/ca

Career Outlook

A Night Auditor Front Desk position in the hospitality industry is one that requires rather specific skills. Over the next five years, the industry will likely continue to expand due to the growth of the travel and tourism sectors. Job creation for Night Auditor Front Desk positions should remain relatively high, with demand driven by an increasing need for hospitality services. According to the US Bureau of Labor Statistics, the job outlook for Night Auditors and Front Desk Clerks is projected to grow 3% from 2019 to 2029, which is about as fast as the average for all jobs. With hotels, resorts and other hospitable institutions projected to expand, career opportunities in this field should continue to grow.

Frequently Asked Questions (FAQ)

Q: What exactly is a Night Auditor Front Desk in hospitality?

A: A Night Auditor Front Desk is a person who handles the front desk duties of a hotel during night time and performs accounting operations and other administrative tasks.

Q: What are the responsibilities of a Night Auditor Front Desk worker?

A: A Night Auditor Front Desk worker is responsible for handling customer complaints, managing check-ins and check-outs, handling financial transactions, and maintaining all financial and guest records. 

Q: What skills and qualifications are needed for a job as a Night Auditor Front Desk worker?

A: Good communication and customer service skills, proficiency in accounting and computer programs, and ability to work independently are necessary. A degree in accounting, finance, or hospitality is useful but not mandatory.

Q: What kind of schedules and shifts are available for a Night Auditor Front Desk worker?

A: Night Auditor Front Desk shifts normally start late in the evening and end early morning, with a typical schedule of four to five days a week. The schedule may vary depending on the hotel's operation schedule.

Q: What kind of salary can a Night Auditor Front Desk worker expect to earn?

A: Depending on the hotel location, size, and experience of the worker, a Night Auditor Front Desk salary can range from minimum wage to more than $20 per hour. However, working in this position can provide plenty of opportunities for professional growth and advancement in the hospitality industry.


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