Overnight Manager Hotel

Job Description Template Last Updated:
March 11, 2023

Job Description Overview

As an Overnight Manager Hotel, your job is to ensure that the hotel runs smoothly while guests are asleep. You'll be responsible for overseeing the safety and security of the property, managing the night staff, and handling any customer service issues that may arise during the night shift. In this job, you'll need to have excellent communication skills and be able to multitask efficiently. Your duties will include checking in late arriving guests, responding to emergencies, and managing daily hotel operations. You'll also be responsible for performing routine tasks such as managing reservations, answering phone calls and emails, and organizing reports and records. A successful Overnight Manager Hotel should have a high level of integrity, be detail-oriented, and possess strong organizational and problem-solving skills. This is an important role in the hospitality industry and requires someone who takes their responsibilities seriously.

Job Duties and Responsibilities

  • Oversee hotel operations during the overnight shift, ensuring customer satisfaction and safety.
  • Manage and direct front desk personnel, housekeeping staff, and maintenance workers.
  • Monitor guest arrivals and departures, making room assignments and handling any requests or issues that arise.
  • Maintain accurate records of room inventory and sales, preparing reports for management as needed.
  • Respond to emergencies and deal with guest complaints or concerns promptly and professionally.
  • Enforce hotel policies and procedures, ensuring compliance with safety and health regulations.
  • Coordinate with other departments as necessary, such as food and beverage, to provide quality guest service.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are upheld.
  • Train and develop staff members, providing feedback and coaching to improve performance as needed.
  • Stay up-to-date on industry trends and best practices, sharing knowledge with staff and making recommendations for improvements.

Experience and Education Requirements

To become an Overnight Manager in the Hotel industry, there are specific qualifications you should have. Typically, you will need a high school diploma or equivalent qualification. Some hotel chains may require a bachelor's degree in hospitality management, and having an associate degree can also be useful. Knowing different software programs and customer service abilities are essential, as you may be answering phone calls, handling guests' complaints, and overseeing housekeeping and maintenance staff. Experience in a managerial role, along with working in the hotel industry, can be an advantage. Strong leadership qualities, problem-solving ability, and attention to detail are key to success as an Overnight Manager.

Salary Range

The average salary range for an Overnight Manager Hotel in the United States is between $34,000 to $55,000 per year, according to Glassdoor. This may differ depending on the location, size of the hotel, and years of experience. In Canada, the salary ranges between C$30,000 to C$55,000 per year, as per Payscale. The United Kingdom offers a slightly higher salary range, around £20,000 to £30,000 per year, according to Totaljobs. 


  • Glassdoor: https://www.glassdoor.com/Salaries/overnight-managers-salary-SRCH_KO0,18.htm
  • Payscale: https://www.payscale.com/research/CA/Job=OvernightManagerHotel/Salary
  • Totaljobs: https://www.totaljobs.com/salary-checker/average-hotel-manager-salary

Career Outlook

The career outlook for an Overnight Manager in the Hospitality industry appears to be stable over the next 5 years. According to the Bureau of Labor Statistics, employment in the lodging industry is projected to grow by 6% from 2019 to 2029, which is slightly faster than the average for all occupations. This growth is expected to create new jobs for frontline workers as well as management positions, including overnight managers. With an increase in travel, especially as COVID-19 restrictions continue to ease, there will likely be a steady demand for overnight managers in hotels. Overall, the future looks bright for those interested in pursuing a career in hospitality management.

Frequently Asked Questions (FAQ)

Q: What is an Overnight Manager at a hotel?

A: An Overnight Manager is responsible for managing the hotel's operations overnight when most other employees have gone home.

Q: What does an Overnight Manager at a hotel do?

A: An Overnight Manager ensures that guests are well taken care of, manages the front desk and any overnight staff, and handles any problems or emergencies that may arise during their shift.

Q: Does an Overnight Manager at a hotel need any special qualifications or experience?

A: A candidate for the position of Overnight Manager will typically need a degree or diploma in hotel management or a related field, as well as several years of experience in the hospitality industry. Strong leadership and customer service skills are also essential.

Q: What kind of work schedule does an Overnight Manager at a hotel have?

A: An Overnight Manager usually works a night shift, from around 11pm to 7am, and may have to work weekends and holidays depending on the hotel's needs. They may work alone, or have overnight staff to manage.

Q: What is the salary range for an Overnight Manager at a hotel?

A: An Overnight Manager at a hotel may earn an average salary of around $40,000 to $50,000 per year, depending on their experience, the hotel's location, and the size of the hotel. There may also be opportunities for bonuses or incentives based on performance.

Cover Letter Example

I am excited to apply for the overnight manager position at [organization]. With [number of years] years of experience working in the hospitality industry, including [list relevant experience], I believe I have the necessary qualifications to excel in this role.

As a highly organized and detail-oriented individual, I have a proven track record of managing staff and operations in a fast-paced, customer-focused environment. By consistently meeting and exceeding guest expectations, I have built a reputation for delivering exceptional service and ensuring guest satisfaction. Moreover, my strong communication and interpersonal skills enable me to develop lasting relationships with both guests and team members. I would welcome the opportunity to bring my experience and expertise to [organization] and contribute to its continued success.

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