Head Cashier

Industry:
Retail
Last Updated:
July 18, 2023

Job Description Overview

A Head Cashier plays a key role in the Retail industry. They are responsible for managing the cashiers, ensuring smooth checkout operations, and supervising the store's cash flow. The Head Cashier job description entails overseeing the cashiers, resolving any customer complaints, handling refunds, and returns, preparing and verifying bank deposits, and ensuring that the cash register is accurately balanced. A Head Cashier must have excellent communication skills, be detail-oriented, and have exceptional customer service skills. They must also have experience with cash handling and be proficient in arithmetic calculations. A Head Cashier would usually report to the store manager and would work closely with other members of the store's management team. In summary, a Head Cashier plays a crucial role in the Retail industry by ensuring efficient cash handling operations and providing excellent customer service.

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Job Duties and Responsibilities

  • Manage cash and transactions at the store's front-end.
  • Train and supervise cashiers to ensure good customer service and accurate handling of cash.
  • Keep track of cash flow and reconcile cash drawers at the end of each shift.
  • Handle customer complaints, refunds, and returns.
  • Monitor inventory levels of front-end supplies such as bags, receipt paper, and coins.
  • Perform tasks related to opening and closing the store, such as setting up registers and alarm systems.
  • Communicate with other departments and store managers to ensure smooth operations and customer satisfaction.
  • Ensure compliance with security and safety procedures, such as checking for counterfeit money and maintaining confidentiality of customer information.
  • Collaborate with the finance department to track revenue and expenses and maintain accurate financial records.
  • Participate in store meetings and training sessions to stay informed about new products, promotions, and policies.

Experience and Education Requirements

If you want to be a Head Cashier in the retail industry, you should have a high school diploma or GED. You also need some experience as a cashier or in customer service. Some companies may require a year or more of experience in a leadership position. You should be good with numbers and have excellent communication skills as you will be interacting with customers and managing a team of cashiers. Being organized is also important as you will be responsible for balancing registers and handling money. Training will be provided, but having previous experience and education can help you stand out when applying for this position.

Salary Range

The expected salary range for a Head Cashier in the retail industry in the United States is typically between $24,000 and $48,000 per year. This amount can vary depending on factors such as location and experience. For example, someone working in New York City may earn a higher salary compared to someone working in a smaller town in Wisconsin. 

In Canada, the average Head Cashier salary range is between CAD 27,000 to CAD 38,000 per year. Meanwhile, Head Cashiers in the UK can expect to earn between £17,000 and £23,000 per year.

Sources:

  • https://www.payscale.com/research/US/Job=HeadCashier/HourlyRate
  • https://www.glassdoor.com/Salaries/head-cashier-salary-SRCH_KO0,12.htm
  • https://www.totaljobs.com/salary-checker/average-head-cashier-salary

Career Outlook

The career outlook for a Head Cashier in the Retail industry over the next 5 years is expected to stay the same. According to the Bureau of Labor Statistics, employment of retail sales workers, including cashiers, is projected to grow 2 percent from 2019 to 2029, which is about the same as the average for all occupations. However, with more and more consumers using self-checkout and online shopping, the role of a Head Cashier is shifting towards supervising and training employees, managing inventory, and providing customer service. Therefore, it is important for Head Cashiers to have strong communication and leadership skills. Though the job may remain steady in demand, it will likely require different skill sets in the future.

Frequently Asked Questions (FAQ)

Q: What does a Head Cashier do?

A: A Head Cashier is responsible for overseeing the cashiers, balancing registers, handling customer questions, ensuring the till is fully stocked, and monitoring cash flow throughout the day.

Q: What qualifications are needed to become a Head Cashier?

A: A combination of work experience and education are recommended. At minimum, a high school diploma or GED is required, in addition to several years of cashier or customer service experience.

Q: How does a Head Cashier differ from a regular cashier?

A: A Head Cashier is in charge of managing the other cashiers, as well as overseeing the cash handling process throughout the day. They ensure that the registers are balanced, cash is distributed appropriately, and any discrepancies are resolved.

Q: What skills are necessary for a Head Cashier?

A: Strong mathematical skills, excellent communication skills, attention to detail, the ability to multitask, and excellent customer service skills are all necessary for this position. They must also have strong leadership and problem-solving skills.

Q: What are the typical daily duties for a Head Cashier?

A: A Head Cashier typically starts the day by making sure tills are stocked, cash is counted correctly, and the cashiers are fully informed. Throughout the day they will balance registers, handle customer questions, and assist customers in any way necessary. At the end of the day, they will coordinate cash handling and closing out registers.


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