Sales Support Specialist

Last Updated:
March 12, 2023

Job Description Overview

A Sales Support Specialist is an important role in the Customer Service industry. The job requires strong communication skills and a diligent attention to detail. Sales Support Specialists work with sales teams to provide the necessary support and resources to help them meet their targets. They are responsible for managing customer accounts, providing product information, and assisting with sales presentations. Additionally, their duties may include managing orders, coordinating shipments, and troubleshooting any issues that arise. The role is critical to ensuring customer satisfaction and maintaining positive relationships with clients. A Sales Support Specialist job description may also include handling administrative tasks like data entry, preparing reports, and managing customer feedback. To be successful in this role, an individual should have a passion for customer service and be able to work well under pressure.

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Job Duties and Responsibilities

  • Assist customers with product inquiries and sales transactions.
  • Provide ongoing support to sales team members by tracking sales activity and providing regular reports.
  • Accurately record customer information, orders, and notes in electronic systems.
  • Troubleshoot and resolve customer issues by phone, email, or chat.
  • Collaborate with other teams to ensure orders are fulfilled, inventory is stocked, and customers receive timely updates.
  • Maintain up-to-date knowledge of the company's products and services, as well as industry trends and developments.
  • Conduct customer surveys and collect feedback to identify opportunities for improvement.
  • Create and distribute marketing materials, such as flyers or emails, to promote the company's products and services.
  • Prepare presentations and proposals to support sales team members in closing deals.
  • Provide administrative support, such as scheduling meetings, organizing files, or managing calendars, as needed.

Experience and Education Requirements

To become a Sales Support Specialist in the Customer Service industry, you typically need a high school diploma or equivalent. However, having a Bachelor's degree in business-related fields can set you apart from other candidates. It's important to have experience working in customer service or sales, as this knowledge will be used daily when supporting customers and sales teams. Computer skills are essential, as you will use a variety of programs and software to track orders, communicate with customers, and analyze sales data. Being organized, detail-oriented, and having exceptional communication skills are also important in this role. A positive attitude and willingness to learn will make you stand out.

Salary Range

Looking for a "Sales Support Specialist salary range" in the Customer Service industry? In the US, the expected salary range for a Sales Support Specialist is between $34,000 to $66,000 annually, with an average of $47,000 per year. Factors like experience, location, and company size can affect the salary. For instance, someone with 5+ years of experience may earn more than a fresh graduate. According to Glassdoor, some companies like Oracle and Salesforce pay their Sales Support Specialists above the average salary. In the UK, a Sales Support Specialist could expect to earn about £21,000-£31,000 per year, while in Canada, they could earn CA$40,000-$50,000 annually. 

Sources:

  1. Payscale, Sales Support Specialist Salary https://www.payscale.com/research/US/Job=SalesSupportSpecialist/Salary 

  1. Glassdoor, Sales Support Specialist Salaries https://www.glassdoor.com/Salaries/sales-support-specialist-salary-SRCH_KO0,24.htm 

  1. Indeed, Sales Support Specialist Salary in Canada https://ca.indeed.com/career/sales-support-specialist/salaries

Career Outlook

The career outlook for a Sales Support Specialist in the Customer Service industry over the next five years is positive. According to the Bureau of Labor Statistics, the employment of customer service representatives is projected to grow 2% from 2019 to 2029, which is about as fast as the average for all occupations. This growth is due to the increasing reliance on customer service representatives in industries such as healthcare and insurance. A Sales Support Specialist is an important role in the customer service industry, providing support to sales representatives and customers to ensure satisfaction, and their role is expected to remain relevant in the coming years.

Source: https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm

Frequently Asked Questions (FAQ)

Q: What does a Sales Support Specialist do?

A: A Sales Support Specialist is responsible for assisting the sales team with administrative tasks, providing customer service, and ensuring customer orders are processed correctly.

Q: What skills are required to be a Sales Support Specialist?

A: A Sales Support Specialist should have excellent communication skills, attention to detail, the ability to multitask, and proficiency in using computer software and customer management tools.

Q: What is the difference between a Sales Support Specialist and a Sales Representative?

A: A Sales Support Specialist provides administrative support to sales representatives while a sales representative focuses on building relationships with customers and closing deals.

Q: What is the typical work environment for a Sales Support Specialist?

A: A Sales Support Specialist typically works in an office environment and is required to communicate via email, phone, and in-person with internal and external customers.

Q: What is the career progression for a Sales Support Specialist?

A: A Sales Support Specialist can advance to a Sales Representative or Account Manager role with additional sales training and experience.

Cover Letter Example

As a highly motivated [experience] Sales Support Specialist, I am thrilled to apply for the position in the [organization's] Customer Service industry. My [qualifications] and passion for providing excellent customer support make me an ideal match for this role. With [number of years] of experience in the industry, I have developed the skills to effectively collaborate with cross-functional teams, analyze sales data, and provide exceptional support to customers.

I have firsthand experience with managing complex sales cycles, producing reports, and streamlining processes to maximize efficiency. Additionally, my ability to work under pressure and adapt to new challenges has been essential in my previous roles. I am confident that my skills and experience, coupled with my customer service-oriented mindset, will make a positive impact on the [organization] team. Thank you for considering my application, and I look forward to the opportunity to further discuss how I can contribute to the team's success.

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