Social Media Community Manager

Industry:
Marketing
Last Updated:
July 20, 2023

Job Description Overview

As a Social Media Community Manager, you'll be responsible for managing and growing a brand's social media presence by building a community of engaged followers. This job requires excellent communication skills and an eye for creating engaging content that resonates with the target audience. You'll also need to stay up-to-date with the latest social media trends and be able to analyze data to determine the effectiveness of your strategies.

Your daily tasks will include creating and scheduling social media posts, responding to comments and messages, monitoring brand mentions, tracking engagement metrics, and developing marketing campaigns to drive traffic and sales. You'll work closely with the marketing team to align social media efforts with the overall marketing strategy.

To be successful in this Social Media Community Manager job description, you must be a creative problem solver who thrives in a fast-paced environment. You must be able to adapt quickly to changes and be comfortable working independently as well as collaboratively.

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Job Duties and Responsibilities

  • Create and execute social media strategies to increase brand awareness and engagement
  • Interact with followers, respond to comments and messages, and build relationships with the community 
  • Monitor and analyze social media metrics to determine effectiveness of campaigns and identify areas for improvement 
  • Stay up-to-date with social media trends, algorithm changes, and new platform features to maximize reach and engagement 
  • Work with content creators to develop and curate engaging content for social media channels 
  • Manage social media advertising campaigns, including targeting, budgeting, and reporting 
  • Collaborate with other departments to ensure social media aligns with overall marketing and business goals 
  • Act as a brand ambassador and maintain a positive online presence 
  • Handle customer complaints and resolve issues in a timely and professional manner 
  • Continuously track performance, adapt strategies as needed, and report regularly to management.

Experience and Education Requirements

To become a Social Media Community Manager, you need a mixture of education and experience in the Marketing industry. Typically, you'll need a Bachelor's degree in Marketing, Communications, Public Relations, or a related field. You'll need to understand the principles of marketing, branding, and social media platforms such as Facebook, Instagram, Twitter, and LinkedIn.

In addition to your education, you'll need experience in managing social media accounts or related experience, like blogging or content creation, to show that you can create compelling content and engage with customers. You must be able to work under pressure, multitask, and be a problem-solver. Additionally, you should have excellent communication skills, both verbal and written.

Overall, a combination of education and practical experience will prepare for a successful career as a Social Media Community Manager.

Salary Range

If you're interested in a career as a Social Media Community Manager, you might be wondering about the expected salary range. According to Glassdoor, the average salary for this role in the United States is around $53,000 per year. However, this can vary greatly depending on factors such as the company size, industry, and location. In larger cities such as New York or San Francisco, salaries can be higher, ranging from $70,000 to $85,000 per year. 

Outside of the US, salary ranges differ depending on the country. In Canada, Social Media Community Managers can expect an average salary of around CAD $49,000 per year. Meanwhile, in the United Kingdom, Glassdoor reports an average salary of £28,000 per year. 

Sources:

  • Glassdoor: https://www.glassdoor.com/Salaries/social-media-community-manager-salary-SRCH_KO0,30.htm 
  • Payscale: https://www.payscale.com/research/US/Job=SocialMediaCommunity_Manager/Salary 
  • Indeed: https://www.indeed.com/q-Social-Media-Community-Manager-jobs.html

Career Outlook

The career outlook for a Social Media Community Manager in the Marketing industry looks promising over the next 5 years. According to the Bureau of Labor Statistics, employment in the advertising, promotions, and marketing industry is expected to grow 6% from 2019 to 2029. With more businesses recognizing the importance of maintaining their online presence, Social Media Community Managers will continue to be in demand. Not only do they engage with the audience on social media platforms, but they also play a vital role in creating impactful marketing campaigns. As more businesses shift their focus to online marketing, the need for Social Media Community Managers is expected to grow. Thus, the career prospects for them look optimistic in the future.

Frequently Asked Questions (FAQ)

Q: What is a Social Media Community Manager?

A: A Social Media Community Manager is a person who manages the social media accounts of a company or brand. They create and share engaging content and interact with customers on social media platforms.

Q: What are the main responsibilities of a Social Media Community Manager?

A: The main responsibilities of a Social Media Community Manager include developing social media strategies, creating content, monitoring and responding to customer inquiries, managing social media campaigns, and analyzing the effectiveness of social media efforts.

Q: What skills are required to become a Social Media Community Manager?

A: The skills required to become a Social Media Community Manager include excellent written and verbal communication skills, strong creativity skills, knowledge of social media platforms and trends, problem-solving skills, and the ability to multitask.

Q: What tools are used by Social Media Community Managers to manage social media accounts?

A: Social Media Community Managers use various tools to manage social media accounts, such as social media scheduling tools like Hootsuite or Buffer, social listening tools like Sprout Social or BrandWatch, and analytics tools like Google Analytics or Adobe Analytics.

Q: What are the qualifications required to apply for the job of a Social Media Community Manager?

A: Qualifications required to apply for the job of a Social Media Community Manager might include a degree in marketing, communications, or a related field, experience managing social media accounts or marketing campaigns, a strong understanding of social media platforms and trends, and excellent written and verbal communication skills.


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