Guest Services Representative Night Shift

Last Updated:
July 18, 2023

Job Description Overview

As a Guest Services Representative Night Shift, you play a vital role in the Hospitality industry. Your job is to ensure that guests are comfortable and satisfied during their stay at the hotel or resort. You work during the night shift and are responsible for checking in guests, handling their requests and concerns, and providing them with information about the facilities and services available to them. Apart from that, you may have to make reservations, answer phone calls, and assist with housekeeping and maintenance issues. Your customer service skills, attention to detail, and ability to handle stressful situations effectively are crucial for this job. Overall, a Guest Services Representative Night Shift job description requires you to be an empathetic and efficient problem solver who can create a bright and memorable guest experience.

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Job Duties and Responsibilities

  • Greets and checks in guests arriving at night shift.
  • Processes reservations and manages guest requests.
  • Provides information and directions about hotel amenities and area attractions.
  • Handles guest inquiries and complaints in a professional and courteous manner.
  • Maintains accurate records of room availability and rates for the shift.
  • Monitors the security and safety of the hotel and its guests.
  • Assists with housekeeping and maintenance issues when necessary.
  • Computes and handles transactions using cash and credit card systems.
  • Acts as a liaison between guests and other hotel staff members.
  • Performs other duties as assigned by the supervisor.

Experience and Education Requirements

To be a Guest Services Representative on the night shift, usually in a hotel or resort, you need a combination of education and experience. A high school diploma or equivalent is often required, but more and more employers are looking for candidates with an associate's or bachelor's degree in hospitality, business or a related field. Experience is crucial, especially in customer service roles. If you've worked in a hotel, restaurant or retail environment, that's a plus. You should have excellent communication skills, be able to work independently and as part of a team, and have basic technical skills like using a computer and phone system. Being friendly, welcoming and professional is key to success in this role.

Salary Range

If you're considering a career as a Guest Services Representative working the night shift in the hospitality industry, you're likely wondering about salary range. In the United States, the average salary for a Guest Services Representative Night Shift is around $12 - $15 per hour, with the potential to earn up to $20 per hour with experience and expertise. However, this may vary depending on location and the specific employer. For example, in New York City, the average hourly wage for this position is around $16.50. Other countries, such as Canada and Australia, offer similar salary ranges for Guest Services Representative Night Shift positions. It's important to note that some employers may offer additional benefits, such as healthcare or retirement plans. 


  • Indeed: Guest Services Representative Night Shift Salary 
  • Glassdoor: Guest Services Representative Night Shift Salaries 
  • Payscale: Guest Services Representative Night Shift Hourly Pay

Career Outlook

The career outlook for a Guest Services Representative Night Shift in the Hospitality industry seems to be staying the same for the next 5 years. According to the Bureau of Labor Statistics, employment of receptionists and information clerks, including Guest Services Representatives, is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations. However, some experts believe that with the increase in travel and tourism, the demand for Guest Services Representatives may increase slightly. As a night shift employee, job security may increase as there is often more demand for overnight services in the hospitality industry. So, if you're interested in a career in hospitality as a Guest Services Representative Night Shift, there may be many opportunities available for you.

Frequently Asked Questions (FAQ)

Q: What is a Guest Services Representative Night Shift?

A: A Guest Services Representative Night Shift provides customer service to guests in a hospitality setting during the overnight hours.

Q: What are the job responsibilities of a Guest Services Representative Night Shift?

A: The job responsibilities include checking in/out guests, handling customer inquiries and complaints, maintaining accurate records, and ensuring guest safety and security overnight.

Q: What skills are necessary to become a Guest Services Representative Night Shift?

A: Essential skills include communication, problem-solving, customer service, and ability to handle multitasking, as well as proficiency in basic computer and math skills.

Q: What are the working hours for a Guest Services Representative Night Shift?

A: Typically, the work hours are 10 pm to 6 am or 11 pm to 7 am, with overnight shifts being the norm. Weekend and holiday availability may also be required.

Q: What kind of education and experience is required to become a Guest Services Representative Night Shift?

A: A minimum high school diploma or GED is typically required, with some employers preferring a college degree in hospitality or related field. Previous experience in customer service or hospitality can be an advantage.

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