Transportation Dispatcher

Job Description Template Last Updated:
March 13, 2023

Job Description Overview

A Transportation Dispatcher is a critical role in the Transportation industry. They are responsible for coordinating the movement of goods and people, ensuring timely delivery while maximizing efficiency. A Transportation Dispatcher job description typically includes monitoring drivers’ schedules, routes, and deliveries, providing real-time updates to clients, drivers, and management, and managing logistics operations. 

A day in the life of a Transportation Dispatcher can be hectic, with multiple tasks and challenges to manage at once. The job requires excellent communication and organizational skills, attention to detail, and the ability to think quickly and make decisions in a high-pressure environment. Successful Transportation Dispatchers are typically multi-taskers, problem-solvers, and critical thinkers with a passion for ensuring that transportation services run seamlessly.

In summary, a Transportation Dispatcher is an essential employee who plays a pivotal role in the smooth functioning of the transportation industry. If you have excellent communication and organizational skills and enjoy working in a fast-paced environment, this may be the perfect job for you.

Job Duties and Responsibilities

  • Answer incoming calls and route them to the appropriate location or department.
  • Schedule deliveries and pickups for vehicles, drivers, and customers.
  • Monitor the progress of drivers and their assigned routes to ensure timely deliveries.
  • Track shipments and provide updates to customers as needed.
  • Maintain accurate and up-to-date records of shipments, drivers, and vehicles.
  • Handle any issues or conflicts that arise during delivery or pick-up.
  • Communicate effectively with drivers, customers, and other departments within the company.
  • Coordinate with other transportation companies to ensure smooth and efficient delivery services.
  • Make suggestions for improvements to transportation procedures and policies based on customer feedback and industry trends.

Experience and Education Requirements

To become a Transportation Dispatcher, you'll typically need a high school diploma or equivalent education. A good understanding of geography, basic math, and computer skills are also necessary. You should have experience working in dispatching or logistics, and knowledge of dispatch management software is a bonus. Excellent communication skills are key, as you'll be working with a team and communicating with drivers and customers. Being able to work under pressure and make quick decisions is important, as the position requires constantly adapting to changing circumstances. Some employers may require additional certifications or training, but most Transportation Dispatchers learn on the job.

Salary Range

The Transportation Dispatcher plays a critical role in the transportation industry. They are responsible for coordinating driver schedules, tracking vehicles, and ensuring the timely delivery of goods. According to Payscale, the salary range for a Transportation Dispatcher in the United States is between $31,000 and $64,000 per year, with a median salary of $43,000. However, the salary range may vary depending on location, experience, and company size.

In Canada, the average salary for a Transportation Dispatcher is $42,000 per year, according to Glassdoor. In the United Kingdom, the average salary is £22,000 per year, according to Indeed.

With the demand for goods increasing, the need for Transportation Dispatchers is also on the rise. A career in this field can be rewarding and financially stable. Transportation Dispatcher salary range information can help individuals determine if this profession is right for them.


Career Outlook

If you're considering a career as a Transportation Dispatcher, the outlook is promising over the next 5 years. According to the Bureau of Labor Statistics, the demand for Transportation, Storage, and Distribution Managers - which includes Transportation Dispatchers - is projected to increase by 6% from 2019 to 2029. This growth is due to the expanding global economy and the need for efficient transportation of goods and products. Additionally, advancements in technology - such as real-time location tracking and automated dispatching systems - are expected to improve efficiency and increase the use of dispatchers in the industry. Overall, Transportation Dispatch is a career with a bright future in a growing industry. 


Frequently Asked Questions (FAQ)

Q: What does a transportation dispatcher do?

A: A transportation dispatcher is responsible for coordinating the movement of goods and people to and from different locations. They are responsible for dispatching vehicles, tracking shipments, and communicating with customers.

Q: What skills are required to become a transportation dispatcher?

A: Transportation dispatchers need to have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. They also need to be able to multitask, problem-solve and have good decision-making skills.

Q: What is the work schedule like for a transportation dispatcher?

A: The work schedule for a transportation dispatcher can vary based on the employer. It can range from a regular 9-5 schedule to working on-call or rotating shifts, including nights, weekends, and holidays.

Q: What kind of software do transportation dispatchers use?

A: Transportation dispatchers use specialized software to monitor vehicles, track shipments, and communicate with drivers. Popular software includes SAP and dispatch management systems like JDA and Manhattan Associates.

Q: What career growth opportunities are available for transportation dispatchers?

A: Transportation dispatchers can move into supervisory or management positions, or transition into other areas of the transportation industry such as logistics, procurement, or fleet maintenance. Many companies also offer training programs to develop additional skills and advance within the organization.

Cover Letter Example

I am excited to apply for the position of Transportation Dispatcher in the Transportation industry with [organization]. I have [experience] coordinating transportation schedules, communicating with drivers, and ensuring all necessary documents, including manifests and bills of lading, are complete and accurate. The ability to multitask and thrive in a fast-paced environment is critical for this role, and I am confident that my organizational skills and attention to detail make me a strong fit for this position.

Through my [qualifications], I have developed a deep understanding of the importance of efficient transportation logistics. I am skilled in using computer systems and communication devices to track vehicle locations and dispatch drivers. In my previous role as a transportation dispatcher, I worked closely with dispatchers to identify potential issues or delays and proactively communicated these issues to drivers and customers. My ability to problem-solve quickly and prioritize tasks effectively resulted in improved transportation efficiencies and made me a well-respected member of the team. Thank you for considering my application, and I look forward to discussing my qualifications in further detail.

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