Cloud Support Engineer II

Last Updated:
September 19, 2023

Job Description Overview

The Cloud Support Engineer II job description includes providing technical support for cloud-based systems and infrastructure. This role involves managing and maintaining cloud-based systems, diagnosing and resolving technical issues, and collaborating with other IT professionals. A Cloud Support Engineer II also works on cloud-related projects, such as designing and integrating new systems or upgrading current ones. This job involves using various tools and technologies to troubleshoot and resolve problems. The ideal candidate must have excellent communication skills and be able to explain technical solutions to non-technical individuals. They must also stay up-to-date with the latest trends and best practices in cloud technology. This job requires a bachelor's degree in computer science, information technology, or a related field, along with relevant experience in cloud engineering or a related field. A certification in cloud technology is also beneficial.

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Job Duties and Responsibilities

  • Monitor and maintain cloud-based services to ensure high availability and performance.
  • Troubleshoot and resolve issues related to cloud infrastructure, applications, and network connectivity.
  • Develop and implement automation scripts and tools to streamline cloud deployment and management.
  • Collaborate with cross-functional teams to design and deploy new cloud services and features.
  • Stay up-to-date with emerging cloud technologies and provide recommendations for improvement.
  • Conduct regular security audits and implement necessary measures to secure cloud environments.
  • Participate in on-call rotations to provide 24/7 support for critical systems.
  • Provide technical guidance and mentorship to junior support engineers.
  • Document all processes and procedures related to cloud support for knowledge management and training purposes.

Experience and Education Requirements

To land a job as a Cloud Support Engineer II in the Information Technology industry, you typically need a mix of education and experience. Most companies require at least a bachelor's degree in computer science, information technology, or a related field. However, some employers may accept candidates with relevant work experience in cloud computing, networking, and systems administration, even without a degree. Additionally, candidates with industry certifications such as AWS, Azure, or Google Cloud Platform have a competitive edge. To excel in this role, you need strong analytical and problem-solving skills, excellent communication and teamwork abilities, and a passion for learning and keeping up with emerging technologies.

Salary Range

Cloud Support Engineer II is a crucial role in the Information Technology industry, responsible for providing technical assistance and maintaining various cloud infrastructure components. According to industry-standard data, the expected salary range for this position in the United States is between $85,000 to $125,000 per year, with an average annual income of $103,000. However, the salary range for a Cloud Support Engineer II can vary based on location, experience, and the specific employer. Comparatively, Cloud Support Engineers II earn an average of £55,000 per year in the UK and €55,000 per year in Germany. 

Sources:

  • Glassdoor: https://www.glassdoor.com/Salaries/cloud-support-engineer-salary-SRCH_KO0,23.htm
  • Indeed: https://www.indeed.com/salaries/Cloud-Support-Engineer-II-Salaries
  • Payscale: https://www.payscale.com/research/US/Job=CloudSupportEngineer/Salary

Career Outlook

The career outlook for a Cloud Support Engineer II in the Information Technology industry is looking bright and is expected to grow steadily in the next 5 years. With the increasing demand for cloud computing, businesses are now seeking qualified professionals to manage their cloud infrastructure. According to the Bureau of Labor Statistics, employment of computer and information technology occupations is projected to grow 11% from 2019 to 2029, which is much faster than the average for all occupations. Furthermore, salaries for Cloud Support Engineers are competitive, with Glassdoor indicating an average salary of $80,000 to $100,000 per year. So, if you're interested in technology and love problem-solving, a career as a Cloud Support Engineer II could be the perfect fit for you!

Frequently Asked Questions (FAQ)

Q: What is a Cloud Support Engineer II?

A: A Cloud Support Engineer II is an IT professional who provides technical support for cloud-based systems to ensure that they are functioning efficiently and effectively.

Q: What are the main roles and responsibilities of a Cloud Support Engineer II?

A: The main focus of a Cloud Support Engineer II is to provide technical support for cloud-based systems. This includes troubleshooting problems, identifying root causes, and implementing solutions to prevent future issues.

Q: What qualifications are needed to become a Cloud Support Engineer II?

A: A bachelor's degree in computer science or a related field is typically required, along with experience in cloud-based technologies such as AWS or Azure. Strong problem-solving and communication skills are also important.

Q: What are the challenges of being a Cloud Support Engineer II?

A: Some challenges include managing multiple clients with different needs, staying current on new technologies and updates, and working with distributed teams across different time zones.

Q: What is the expected salary range for a Cloud Support Engineer II?

A: The salary range varies based on location and experience, but the average salary for a Cloud Support Engineer II ranges from $80,000 to $120,000 per year.


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