Customer Service Clerk

Last Updated:
September 19, 2023

Job Description Overview

A Customer Service Clerk plays a vital role in the customer service industry by providing assistance to customers in various ways. As a Customer Service Clerk, you will be responsible for answering phone calls and emails, processing orders, handling complaints, and providing support to customers. You will also be required to maintain accurate records of customer interactions and transactions. This job involves dealing with many different types of people, so strong communication and interpersonal skills are essential.

To be successful in this role, you should have a friendly and positive attitude, be able to work well under pressure, and have excellent multitasking skills. You must also be able to handle difficult situations, remain calm, and provide solutions that satisfy the customer's needs. A Customer Service Clerk job description may vary depending on the company, but overall, it requires a dedication to providing the best possible service to customers.

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Job Duties and Responsibilities

  • Answer customer's phone calls, chat, or email inquiries
  • Provide information and assist customers with their concerns and queries
  • Resolve customer complaints and provide suitable solutions
  • Maintain various customer service records and documentations
  • Process customer orders, refunds or exchanges
  • Communicate with other departments as needed to service customers
  • Keep updated with company policies and products to provide accurate information
  • Ensure customer satisfaction through attentive and professional service
  • Perform administrative tasks such as scheduling or filing when needed
  • Identify opportunities to improve customer service and make recommendations to management

Experience and Education Requirements

To work as a Customer Service Clerk, most employers will require you to have a high school diploma or GED. A friendly personality, good communication skills, and a desire to help people are also essential. Previous experience working in customer service or related fields, such as retail or sales, is a plus. Businesses may provide on-the-job training for specific software they use, or teach you how they handle customer complaints. You'll be expected to answer inquiries, resolve issues, and process orders for customers. The goal is to make sure customers are happy while following company policies and procedures. With education, training, and experience, you can succeed in this competitive but rewarding field.

Salary Range

As a Customer Service Clerk, you can expect a salary range of $22,000 to $46,000 per year in the United States. According to Payscale, the national average salary for this position is $30,516. However, salaries can vary based on factors such as location, years of experience, and the company size. For example, Customer Service Clerks in cities like New York can earn a higher salary due to the high cost of living. In Canada, the national average salary for a Customer Service Clerk is around CAD 33,000 ($25,500) per year. In the United Kingdom, the average salary is roughly £17,400 ($23,000). 

Sources:

  • Payscale: https://www.payscale.com/research/US/Job=CustomerServiceClerk/Hourly_Rate
  • Indeed: https://www.indeed.com/salaries/customer-service-clerk-Salaries
  • Glassdoor: https://www.glassdoor.com/Salaries/customer-service-clerk-salary-SRCH_KO0,22.htm

Career Outlook

The career outlook for a Customer Service Clerk in the Customer Service industry over the next five years appears to be stable. The US Bureau of Labor Statistics predicts a 2% increase in demand for customer service representatives from 2019 to 2029, which is about as fast as the average for all occupations.

With businesses increasingly recognizing the importance of providing excellent customer service, the demand for Customer Service Clerks is likely to stay steady. More and more companies are prioritizing customer satisfaction to retain loyal customers, which could result in more opportunities for customer service professionals.

Moreover, as companies turn towards technology-based customer support solutions, there may be some decline in traditional customer service positions. Still, the human interaction remains an essential aspect of excellent customer service, so there will always be a need for customer service professionals.

In conclusion, the profession of Customer Service Clerk looks like it will remain steady in terms of job opportunities over the next five years.

Frequently Asked Questions (FAQ)

Q: What does a customer service clerk do?

A: Customer service clerks assist customers in person or over the phone. They answer questions about company products, handle complaints, and process orders or returns.

Q: What skills are important for a customer service clerk?

A: Communication, empathy, problem-solving, and computer skills are all essential. Attention to detail and the ability to handle difficult customers are also important.

Q: What are the working hours for a customer service clerk?

A: Customer service clerks typically work full-time, but part-time positions are available. They may work evenings, weekends and holidays, especially in industries that require 24/7 customer support.

Q: What is the expected salary range for a customer service clerk?

A: Salaries vary depending on the industry and level of experience. On average, customer service clerks make between $25,000 to $40,000 per year.

Q: Are there opportunities for advancement in the customer service industry for clerks?

A: Yes, with experience and skills, customer service clerks can move into supervisory, management, or training positions. They may also transition to other departments within the company, such as sales or marketing.


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