Head Housekeeper

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

If you're interested in becoming a Head Housekeeper in the hospitality industry, this job description is for you. The position involves overseeing the housekeeping staff in a hotel or resort, ensuring that their duties are performed to the highest possible standard. The key responsibility of a Head Housekeeper is to maintain the cleanliness and appearance of guest rooms, public areas, and the back of house. 

Good communication and leadership skills are essential since you'll be managing the housekeeping schedule, training, and coaching staff. Other duties include ordering and maintaining inventory of housekeeping supplies and managing the housekeeping budget to keep costs under control. 

You'll need to be organized, detail-oriented, and able to troubleshoot any issues that arise quickly. A Head Housekeeper job description requires someone who is physically fit since it involves walking, standing, and bending for long periods. If you're passionate about cleanliness and making guests feel welcome, this may be the career for you.

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Job Duties and Responsibilities

  • Supervise housekeeping staff and assign tasks
  • Train and evaluate new employees
  • Schedule and delegate work for daily cleaning, laundry, and other tasks
  • Order and maintain inventory of cleaning supplies and equipment
  • Inspect rooms and common areas to ensure cleanliness and quality standards are met
  • Handle guest complaints and requests promptly and professionally
  • Follow proper safety and sanitation procedures
  • Serve as liaison between housekeeping department and other hotel departments
  • Manage budget for housekeeping operations and maintain records of expenses
  • Communicate regularly with hotel management and attend meetings as needed

Experience and Education Requirements

To be a Head Housekeeper in the Hospitality industry, you need both education and experience. Most employers require at least a high school diploma or equivalent. Some may prefer a vocational school or college degree in hospitality management or related fields. On-the-job training and experience is also essential, preferably in housekeeping or cleaning services. Supervisory and leadership experience is also an added advantage since the Head Housekeeper supervises a team of housekeepers. Good communication, organizational and time-management skills are essential for this job. Most head housekeeper job descriptions require you to be physically fit and available to work flexible hours including weekends and holidays.

Salary Range

If you're curious about the Head Housekeeper salary range in the hospitality industry, you'll be happy to know that the average yearly salary in the United States is around $40,000 to $50,000. However, the salary range can vary depending on the location, employer, and experience. For instance, Head Housekeepers in New York City or Los Angeles can earn up to $65,000 annually. In other countries, such as the United Kingdom, the salary range for a Head Housekeeper is usually between £22,000 to £30,000, with more experienced candidates earning up to £35,000. 

Sources:

  • Payscale: https://www.payscale.com/research/US/Job=Head_Housekeeper/Salary 
  • Glassdoor: https://www.glassdoor.com/Salaries/head-housekeeper-salary-SRCH_KO0,16.htm 
  • Total Jobs UK: https://www.totaljobs.com/salary-checker/average-head-housekeeper-salary

Career Outlook

The career outlook for a Head Housekeeper in the Hospitality industry over the next 5 years seems to be stable. According to the Bureau of Labor Statistics (BLS), there will be a 6% growth in employment for all lodging managers between 2016 and 2026. The BLS also mentions that the competition for management positions will be strong, so that means the more experience and education, the better. As technology advances in the industry, this will bring automated cleaning systems and wireless communication that will streamline the work done by housekeeping staff. Therefore, the head housekeeper needs to keep up with the latest advances to stay competitive. Overall, this is a job that will likely persist for years to come.

Frequently Asked Questions (FAQ)

Q: What is a Head Housekeeper? 

A: A Head Housekeeper is responsible for managing the cleanliness and upkeep of hotel rooms, public areas, and back-of-house spaces. They supervise and coordinate housekeeping staff to ensure high standards are met.

Q: What are the job duties of a Head Housekeeper? 

A: A Head Housekeeper manages and maintains housekeeping supplies and equipment, assigns and supervises cleaning tasks to housekeeping staff, inspects rooms and public areas for cleanliness and maintenance, establishes standards and procedures for cleaning, and maintains inventory of supplies and linens.

Q: How much experience do you need to become a Head Housekeeper? 

A: The experience required to become a Head Housekeeper may vary by company. However, a minimum of two years of experience in housekeeping or a related field, and some supervisory experience, is generally expected.

Q: What are the desired qualifications for a Head Housekeeper? 

A: A Head Housekeeper should have a high school diploma or equivalent, excellent communication and interpersonal skills, strong leadership and supervisory abilities, proficiency in basic computer software, and knowledge of cleaning products and techniques.

Q: What's the salary range for a Head Housekeeper? 

A: The salary range for a Head Housekeeper varies based on location, experience, and the size of the hotel. In the US, the average salary is around $39,000 per year, with some Head Housekeepers earning up to $55,000 or more depending on location and experience.


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