Sales Coordinator Job Description

A Hotel Sales Coordinator makes the sales department operational. Every inquiry that comes in, every proposal that goes out, every contract that gets executed, and every piece of account data that gets entered into the CRM depends on someone handling it accurately and on time. The coordinator is that person—and the cumulative effect of their work directly determines whether the Sales Managers can focus on building relationships and closing business.

The inquiry management function alone is substantial at a busy full-service hotel. Cvent and Lanyon route dozens of RFPs through the property's accounts weekly. Each one needs to be reviewed, assigned to the appropriate Sales Manager based on account type and territory, and tracked through response. Missed response windows mean lost leads. Coordinators who manage this process reliably protect the department's revenue pipeline.

Proposal preparation is where coordinators develop their understanding of the sales process. Working alongside a Sales Manager to build a competitive proposal—analyzing the RFP requirements, selecting an appropriate rate position, identifying the right concessions to offer, and formatting it for the client's platform—teaches the elements of a deal more effectively than any classroom exercise. Coordinators who pay attention to what wins proposals and what doesn't develop sales intuition faster than those who treat proposal work as a formatting exercise.

CRM discipline is where many coordinators struggle and where the best ones differentiate themselves. A CRM system is only useful if the data in it is current and accurate—and the data only stays current if someone is entering it consistently. A coordinator who maintains clean pipeline records in Delphi or Salesforce gives the Director of Sales meaningful visibility into where the department stands against its goals. A coordinator who falls behind on data entry makes that visibility impossible.

Site tours are a meaningful part of the role's development component. Being present during a client's property visit—watching how the Sales Manager presents, what questions the client asks, and what factors move them—teaches the relationship side of hotel sales in a way that back-office work alone doesn't.

Education:

• Bachelor's degree in hospitality management, business, or marketing (preferred)
• Associate degree with strong relevant internship experience
• Internal candidates from front desk or reservations are competitive at many properties

Experience:

• 0–2 years; this is an entry-level or early-career role
• Hotel internship in a sales or reservations context is the strongest preparation
• Administrative experience in a professional office environment transfers directly

Technical skills:

• CRM/sales system proficiency: Delphi FX, Salesforce, or equivalent (training provided, but prior experience is valued)
• RFP platforms: Cvent, Lanyon—knowing the interface speeds onboarding
• Microsoft Office: Excel for reports, Word for proposals, Outlook for multi-party coordination
• PMS basics for rooming list management and group block queries (Opera, Infor)

Communication skills:

• Professional written correspondence for client-facing proposals and contract acknowledgments
• Clear phone communication for inquiry handling
• Organized multi-party email management as a coordination hub

Organizational skills:

• Reliable follow-through on multiple open tasks in parallel
• Deadline awareness and proactive escalation when a deadline is at risk
• Accurate data entry under volume pressure

Professional development indicators:

• CHSP certification coursework begun or completed
• HSMAI membership or student chapter participation
• Knowledge of industry trade show calendar and RFP platform mechanics

Hotel Sales Coordinator is a consistently in-demand position at full-service and convention hotels. The role serves as the entry gate for hotel sales careers—a function that hotels with active group and corporate programs must staff continuously. Turnover is driven by promotion, which is a positive indicator: coordinators who perform well are moved up, creating openings that need to be filled.

The hospitality industry's group and corporate travel recovery has been strong through 2024–2025, and properties that scaled down sales departments during the pandemic are rebuilding. Both experienced Sales Managers and entry-level coordinators are in demand, and the competition for qualified people at both levels is meaningful.

The Sales Coordinator role's value as a career vehicle is its core appeal. The compensation itself is moderate, but the access it provides to the sales process, key account relationships, and CRM systems builds toward a Sales Manager role that comes with commission plans, client entertainment budgets, and total compensation that can reach $85,000–$110,000 at full-service hotels. That trajectory, beginning from an entry-level position, is genuinely accessible within 3–4 years for a motivated performer.

Beyond hotel sales, the skills and systems knowledge built as a coordinator transfer to convention centers, corporate event teams, destination management organizations, and hospitality technology companies. Delphi proficiency, Cvent expertise, and experience managing group business pipelines are recognizable credentials across the industry.

For someone entering the hospitality workforce with career ambitions in sales, starting as a Sales Coordinator at a full-service hotel is one of the clearest paths to a well-compensated management career in the industry.

Dear Hiring Manager,

I'm applying for the Sales Coordinator position at [Hotel]. I graduated from [University]'s hospitality management program in May and completed a semester internship in the sales department at [Property], where I worked directly with the Sales Manager on RFP responses and group proposal preparation.

During that internship I managed the Cvent queue for three months—reviewing incoming RFPs, preparing initial availability summaries, and tracking response status. I also input data for 40+ group bookings into Delphi and attended two site tours where I handled the meeting room presentation portion under the Sales Manager's supervision.

I write proposals carefully. I know that a sloppy proposal reflects on the property before the client ever visits, and I've made it a personal standard to treat every proposal as if it's the one that wins or loses the account. The Sales Manager I worked with during my internship has agreed to serve as a reference and can speak to that directly.

I'm working toward my CHSP and expect to complete it this fall. I'm proficient in Delphi and Cvent from my internship, and I learn new systems quickly.

I'm specifically interested in [Hotel] because of the volume and variety of your group program. Learning in a busy department with experienced managers is the best way to get to a Sales Manager role in 2–3 years, which is my goal.

Thank you for your consideration.

[Your Name]